Passenger Services Agent

Description

Job Summary: Provide essential services to passengers and customers, performing check-in, support, and documentation management in the aviation sector. Key Highlights: 1. Working in a dynamic and fast-paced aviation sector 2. Focus on values of care, ethics, and teamwork 3. Opportunity to work for a global leader in aviation services Details: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent and customized aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Caring, Doing the Right Thing, and Winning as a Team, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Provide all required and necessary services to passengers and customers **Responsibilities** * Perform check-in in accordance with passenger needs and airline regulations; * Receive passengers and VIPs, and assist passengers with special needs (e.g., physical disabilities); * Support passengers by addressing complaints and providing assistance as needed; * Inspect and verify passenger documentation; * Rebook passengers affected by delays and cancellations; * Assist in handling and organizing non-scheduled flights; * Assist in coordinating refueling and handling services; * Assist in contracting and booking security services for passengers, crew, and aircraft; * Calculate and collect baggage excess fees and other applicable charges (e.g., UMNR, fines); * Operate equipment such as jetways, computers, and reservation and ticketing software; * Prepare all work-related documentation, assisting in archiving flight plans and paying applicable airport fees; * Immediately report all incidents, accidents, and personal injuries to the immediate supervisor or Swissport Safety Department, per Swissport’s SMS requirements; * Act and ensure that facilities and/or services provided are not used for unlawful interference against civil aviation; * Comply with applicable laws, Swissport SOPs, and policies; * Perform other related duties as assigned. * Fulfill responsibilities detailed in the station’s QHSE Management System Manual and manuals under your responsibility and management, ensuring compliance with ISO 9001, ISO 14001, ISO 45001, and ISAGO requirements. **Requirements and Competencies:** * Customer focus * Communication * Commitment to continuous improvement * Self-motivation * Autonomy * Attention to detail * Numerical aptitude * Process and procedure orientation * Flexibility to work different shifts * Computer literacy, including client systems * Ability to work under adverse weather conditions **What We Offer*** Meal Voucher / Food Allowance / Transport Voucher / Medical Assistance / Dental Assistance / Life Insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation! This position is also open to persons with disabilities.