Front Office Manager

Description

Job Summary: Copacabana Palace is seeking a Front Office Manager to lead operations, elevate the guest experience, and inspire the team at one of the world’s finest hotels. Key Highlights: 1. Lead Front Office operations at an award-winning luxury hotel 2. Elevate the guest experience through impeccable service 3. Develop and inspire a high-performing team At Belmond, we strive to be the world’s most desired luxury travel brand — and that begins with the people who lead our operations. We are seeking a Front Office Manager for Copacabana Palace, ranked #11 Best Hotel in the World and #1 in South America by The World’s 50 Best Hotels. **Daily Tasks and Responsibilities** * Lead Front Office operations (Reception, Concierge, Guest Relations & Guest Service), ensuring excellence in service delivery and full compliance with Leading Quality Assurance (LQA) & Forbes luxury standards. * Continuously elevate the guest experience, guaranteeing impeccable welcome and care at every stage of the guest journey. * Maintain a visible presence in the lobby to strengthen relationships, personalize service, and foster loyalty. * Drive satisfaction results with consistent focus on NPS performance and quality metrics. * Monitor operational performance and financial results, contributing to departmental profitability and efficiency. * Collaborate cross-functionally to ensure seamless operations and consistently high service delivery. * Support occupancy forecasting and revenue optimization strategies. * Ensure alignment with internal policies, governance frameworks, and brand excellence standards. * Develop and inspire the team, promoting autonomy, engagement, and high performance. * Serve as a leadership role model, representing the operation whenever required. **Requirements** * Bachelor’s degree in Hospitality Management, Tourism, or Business Administration. * Minimum 5 years of experience in this role or similar positions within luxury hospitality. * Proven experience with LQA and Forbes standards. * Strong command of cost management, profitability analysis, and KPIs. * Leadership focused on excellence and guest experience. * Fluent English (knowledge of additional languages is desirable) **Benefits** * + Comprehensive Health and Dental Plans extendable to immediate dependents. + Transportation Benefit — covering all modalities: metro, bus, and train. + Pharmacy Benefit Plan. + On-site meals. + Life Insurance. + Birthday Day Off. + Rotating 5-day workweek with 2 days off. + Discounts at company-owned outlets. + Based on your “length of service”, you earn complimentary nights and experiences at Belmond properties worldwide, including 50% discount on Food & Beverage. We strive to create an environment where our colleagues can thrive both personally and professionally. Committed to your continuous development, you will have the opportunity to learn and grow alongside some of the industry’s most talented individuals. Join us and help create unforgettable moments for our guests, communities, and each other. **This is your moment. Apply today!** https://careers.belmond.com **About Us** A timeless sanctuary at the heart of a vibrant city. A cosmopolitan lifestyle meets old-world glamour at Copacabana Palace. Iconic bars, Michelin-starred restaurants, and a world-class Spa await discovery within its art deco walls. Begin your professional journey in hospitality at Brazil’s iconic beachfront landmark — with over a century of history. **Belmond & the LVMH Family** At Copacabana Palace, we proudly belong to LVMH and the global collection of Belmond hotels, trains, and river cruises — all creating exceptional experiences around the world. When you join our property, you become part of a global family of historic hotels and stunning destinations, where our colleagues sit at the heart of the Belmond experience.