IT Analyst

Description

Job Summary: A professional to ensure operational efficiency and scalability by automating processes, optimizing systems, and providing technical support and data for decision-making. Key Highlights: 1. Advanced CRM (Bitrix) optimization and automation 2. Implementation of automations and continuous process improvement 3. Data analysis and strategic support for decision-making **Mission** Ensure operational efficiency and scalability through process automation, system management and optimization (especially CRM), technical support to teams, and generation of data and reports that support decision-making. **Responsibilities** * Manage and optimize the CRM (Bitrix), ensuring workflows, automations, and processes function correctly * Develop and implement automations in the CRM and other systems, reducing manual tasks and rework * Ensure data integrity and organization across systems (CRM, ERP, spreadsheets, etc.) * Identify failures, bottlenecks, and opportunities for improvement in operational and systemic processes * Create, maintain, and update reports and dashboards (BI), ensuring visibility of KPIs for leadership * Define and monitor operational, commercial, and performance metrics * Support leadership in data analysis and evidence-based decision-making using structured information * Provide technical support to teams, resolving issues related to systems, access, and tools * Assist in resolving technology-related issues impacting customers * Manage user access and accounts (creation, modification, deletion) across systems, e\-mails, and company tools * Ensure proper system usage and compliance with defined processes * Train employees on tool, system, and process usage * Research, test, and implement new technologies and tools (including AI) to improve efficiency * Structure and organize systemic requests and improvements in collaboration with departments **Skills and Competencies** * Advanced experience in Bitrix CRM management and automation * Experience with process integrations and automations (APIs, webhooks, or tools such as Make/Zapier) * Experience in data structuring, processing, and validation * Experience creating reports and dashboards (BI / Advanced Excel) * Experience in system administration and access management (users, permissions, e\-mails) * Experience in technical support and resolution of operational issues * Ability to map processes and implement technology-driven improvements * Experience evaluating and implementing new tools (including AI)