JUNIOR NOC ANALYST

Description

Job Summary: Professional responsible for continuous monitoring of network environments, servers, and security devices; first-level support; and incident handling. Key Highlights: 1. Experience in NOC, technical support, or monitoring of IT environments. 2. Continuous monitoring of network and security environments. 3. Technical development through training and a career progression plan within the NOC. Work Model: 12x36 shift schedule – On-site or hybrid (to be determined); availability for night shifts. Requirements * Currently pursuing a bachelor's degree in Information Technology, Networking, Information Systems, or related fields; * Minimum 1 year of experience in NOC, technical support, or monitoring of IT environments; * Experience with first-level (N1) support; * Availability to work under a 12x36 shift schedule. Main Responsibilities * Continuous monitoring of network environments, servers, and security devices; * Initial handling of monitoring events and alerts; * Opening, categorizing, and logging incidents in an ITSM tool; * Escalating incidents to internal teams or vendors as per procedure; * First-level technical support for incidents and service requests (Telecom, servers, and Cyber Security solutions such as firewalls and antivirus); * Monitoring and handling tickets received via email, WhatsApp, and phone; * Executing operational checklists per shift; * Updating statuses and records in the system; * Operating monitoring tools (e.g., PRTG or similar): o Basic performance analysis; o Adding/removing sensors; o Generating operational reports. Desired Technical Knowledge * Windows Server 2016/2019; * Fundamental networking concepts (TCP/IP, DNS, DHCP); * Basic monitoring knowledge (Zabbix, PRTG, or similar); * Basic knowledge of corporate firewalls and antivirus solutions; * ITSM tools (e.g., IT2M); * ITIL concepts (Incident, Event, SLA); * Familiarity with ISO 27001. Advantages * ITIL Foundation certification; * Prior experience in an MSP environment or 24x7 operations; * Experience with tools such as Zabbix, PRTG, or similar; * Experience opening incidents with telecom providers. Languages * Technical English for reading and interpreting alerts and documentation. Behavioral Competencies * Attention to detail; * Operational discipline; * Organization; * Clear communication for incident documentation; * Ability to follow procedures; * Resilience when working under pressure. We Offer * Technical training on the company’s technology partners’ solutions (Sophos and Trend Micro); * ISO 27001 training; * A technical development plan for advancement within the NOC.