Job Summary: Operational support focused on the customer service department, managing complaints, guarantees, and analyses, as well as interacting with internal and external departments. Key Highlights: 1. Operational and administrative support in customer service 2. Management of NIPs, preliminary injunctions, Ombudsman office, and beneficiary complaints 3. Interaction with internal and external departments to resolve issues Supporting operations—especially the customer service department—with attention to the following areas: * NIPs, preliminary injunctions, and the Ombudsman office; * Beneficiary complaints submitted through all of the CONTRACTOR’s contact channels, such as Reclame Aqui, social media, telephone, and WhatsApp; * Medical support and guarantee of service delivery, in accordance with ANS regulations; * Traffic, quality, performance indicator, and training analysis; * Handling workflows by resolving pending requests not finalized at the customer service frontline; * Interacting with internal and external departments to ensure agility and accuracy in identifying solutions; * Providing administrative and operational support to management; * Supporting operations during peak hours, including handling incoming calls when necessary; * And other activities within the customer service and administrative areas.
João Silva
Indeed · HR
João Silva
Indeed · HR
