Job Summary: Technical Support Analyst responsible for handling support tickets, guiding users, proposing systemic improvements, and participating in project validations. Key Highlights: 1. Analyze and handle technical support tickets and user inquiries 2. Propose systemic improvements and participate in validations 3. Experience in Web Development on Microsoft Platform **Responsibilities:** Analyze and handle technical support tickets and user inquiries regarding the company's systems Provide guidance to users on topics related to systems and systemic processes Route tickets requiring specialized support to the Sustentação team Handle mass data modification requests directly in systems and via data modification forms Evaluate recurring demands arising from tickets and propose systemic improvements Participate in validation processes with users for systemic improvement projects Monitor market developments, seeking innovations that generate value for the Company in business areas and Technology **Requirements:** Experience in Web Application Development on Microsoft Platform; Required Tools and Knowledge: Programming Logic; * PHP * JavaScript * HTML and CSS * REST integrations (APIs) * SQL Server database; Minimum Education: Bachelor's Degree