Description: The Educational Agent is the professional responsible for welcoming and guiding the academic community and visitors, ensuring the organization of the flow of people and vehicles, as well as compliance with institutional rules. Their activities are related to access control, internal traffic guidance, and support for property security routines, always maintaining a courteous and educational approach, reinforcing the university's commitment to a safe and welcoming environment. Responsibilities and duties * Control the entry and exit of people, vehicles, and materials at university access points; * Guide internal traffic, ensuring smoothness and safety; * Provide public service, delivering information and directions courteously; * Mediate conflict situations respectfully and efficiently; * Conduct patrols and ensure compliance with institutional rules; * Support the security team and other departments whenever necessary. Work schedule: Monday to Friday, 1:00 PM to 10:00 PM; Saturday, 10:00 AM to 2:00 PM Requirements and qualifications * High school diploma; * Good oral communication, conflict mediation skills, and strong interpersonal relationships; * Experience in customer service, focusing on courtesy and resolving requests. 2510260202221786471