**Description** The **Educational Agent** is the professional responsible for welcoming and guiding the academic community and visitors, ensuring the orderly flow of people and vehicles, as well as compliance with institutional regulations. Their duties involve access control, internal traffic guidance, and support for physical security routines, always maintaining a courteous and educational demeanor, reinforcing the university’s commitment to a safe and welcoming environment. **Responsibilities and Duties** Control the entry and exit of people, vehicles, and materials at university access points; Guide internal traffic to ensure smoothness and safety; Provide public service, delivering information and directions courteously; Mediate conflict situations respectfully and efficiently; Conduct patrols and oversee compliance with institutional regulations; Support the security team and other departments whenever necessary. **Requirements and Qualifications** Completed high school education; Strong oral communication skills, ability to mediate conflicts, and good interpersonal relationships; Experience in public service, with emphasis on courtesy and resolution of requests.