VP Engineering and Customer Services Customer Services Northeast Directorate Work Location - Aracaju/SE To ensure our customers have the best experience with our services, we have the Engineering and Customer Services team. The Engineering team is responsible for exploring new technologies, planning the telecommunications network, and driving technological expansion of our products and infrastructure. The Customer Services team ensures speed and quality in repairs, installations, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company's technological evolution, increasing network capacity. Want to join this team? Then come on! **Responsibilities and duties** * Monitoring screens and managing deadlines for field activities (Installations, Repairs, and ME Services) for B2B and B2C customers; * Scheduling repairs, services, and installations; * Providing technical guidance related to your area of operation; * Assisting analysts, coordinators, and managers with daily reports; * Implementing daily activities to ensure good practices in the company's environmental management. **Requirements and qualifications** * High school diploma; * Basic to intermediate proficiency in Microsoft Office; * Proficiency in Excel; * Good communication skills; * Team collaboration skills. **Additional information** See what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. It’s not just about excellent benefits, but also flexible ones. * Choose the ideal benefit for you and your dependents on a digital platform featuring various categories such as Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical, Dental, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo's 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligible to receive an annual Bonus or Profit Sharing (PPR); * Plan your future through our Private Pension Plan; * Have children? Receive a subsidy to help cover expenses for school, daycare, or babysitter; * Work in an environment that respects your personality, clothing style, and individuality, allowing you to be authentic. \#BeYourself * Work remotely up to 2 times per week. \#Mobility * Flexible working hours; * Enjoy a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program offering partnerships with educational institutions, discounts, certifications, and online courses. * Accelerate your career through our Internal Recruitment Program, in Brazil or abroad, since we operate in over 17 countries! \#MyVivoCareer * Count on several initiatives to improve your physical, emotional, and social well-being! We offer \#VivoWellBeing, encouraging our team to adopt healthy habits and improve quality of life! Available to our employees: consultations with nutritionists, psychologists, social services, telemedicine, and much more! * All our job openings are open to people with disabilities and/or rehabilitation beneficiaries. We foster a culture that values diversity, differences, and people's potential! \#VivoDiversity \#JoinVivo We are a company within the Telefônica Group, a leader in telecommunications in Brazil. We operate with the purpose of **Digitizing to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, putting them in control of their digital lives securely and reliably—all with the quality that only Vivo can provide. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We've implemented agile methodologies across the organization, connecting ourselves with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, generates innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipating trends and building a future we can be proud of. This energy connects diversity, innovation, and sustainability, turning purpose into impact through technology and its endless possibilities. **To live this essence, we seek people who embody our 5 Passions**—behaviors that express who we are and how we make a difference: * **"The customer's time is now"**: immediately resolve what matters to the customer. * **"People are our best technology"**: adopt a constructive attitude, collaborate, and trust in connections. * **"Curiosity looks good"**: act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: get straight to the point, solve with the right people, and simplify the path. * **"Results are my responsibility"**: take ownership of actions and results, recognizing that omissions also create impact. We believe that diversity in people, experiences, cultures, behaviors, skills, and attitudes is a key differentiator, reflecting the society we live in. We have a solid internal program based on Gender, LGBTI\+, Race, PwD, and 50\+ pillars to ensure a more inclusive culture and a diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation**, providing space for everyone, supporting and embracing differences. We believe that the path to delivering the best customer experience begins with ensuring a great experience for our employees. **\#JoinVivo**