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Job Summary: In-person, Teams-based, and telephone customer service; ticket and document management; support for employee onboarding and administrative routines. Key Highlights: 1. Agile, helpful, and courteous customer service 2. Support in HR and legal processes 3. Career development and mentoring We are the Energisa Group! With over a century of history, **Energisa** is the largest private group in Brazil's electricity sector with 100% national ownership. Our diversified portfolio includes 11 **distribution companies**, 12 **transmission** concessions, large-scale renewable **generation**, an innovative energy solutions brand – (re)energisa – featuring distributed generation from **renewable sources**, energy **trading** in the free market, **value-added services**, as well as a **shared services center**, a **contact center** company, and Voltz, our sector’s first **fintech**, operating in the digital accounts market. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe diversity and inclusion drive innovation and extraordinary results. Everyone is truly welcome here! **Want to be part of this story?** Check whether this opportunity matches your profile and join us in this selection journey! **Responsibilities and duties** * Provide in-person, Teams-based, or telephone customer service for the department; * Handle customer requests submitted via the Ellevo platform; * Serve customers with agility, promptness, and courtesy; * Sort and distribute transportation vouchers; * Sort and distribute benefit cards; * Digitally archive documents on the Próton platform; * Retrieve HR system documents to support the Legal Department and send them digitally; * Produce employee identification badges; * Assist with general document typing and spreadsheet creation/maintenance; * Dispatch and receive documents via internal mail; * Physically archive documents when required; * Support new employee onboarding and schedule Term of Termination signing sessions. **Requirements and qualifications** * Currently enrolled in an undergraduate program in **Business Administration, Accounting Sciences, or related fields**; * Must maintain active enrollment at any higher education institution accredited by the Brazilian Ministry of Education (MEC); * Must be enrolled from the 3rd semester onward and no more than one year away from graduation; * Availability for working hours preferably from 8:00 AM to 3:00 PM (including lunch break). **Additional information** * Career development; * Mentoring; * Participation in projects; * Systemic business perspective; * Market-competitive internship allowance; * Transportation voucher; * Life insurance. Did you know we are **one of the largest groups in Brazil’s electricity sector?** With 120 years of history, we are an **ecosystem** of products and services focused on leading the energy transition—connecting people and businesses to the best energy solutions and building a more sustainable world. We operate across 977 municipalities in all regions of Brazil, delivering energy to over 20 million people. Our most visible work is in electricity distribution, but we offer much more. Beyond our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation plant and one of the country’s largest distributed photovoltaic generation parks under our innovative brand (re)energisa. We also operate in the Free Energy Market, offering value-added solutions to our customers. Additionally, we have diversified our portfolio through natural gas distribution and trading, following the acquisition of ES Gás, and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in the generation, distribution, and trading of bio-solutions—including biogas, biomethane, and biofertilizers—through Agric. Our **mission** is to transform energy into comfort, development, and new possibilities—sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You too can be part of this transformation story. Let’s build a more sustainable world—together?
