Job Summary: We are seeking a Senior Infrastructure Analyst N2 to administer servers, networks, and virtualization environments, ensuring system stability and performance, serving as a key contributor in incident resolution and collaborating across teams. Key Highlights: 1. Server administration (Windows and Linux) and network administration 2. Key contributor in resolving critical incidents 3. Collaborative work with other teams to ensure operational continuity If you are passionate about technology, thrive in dynamic environments, and possess solid experience in infrastructure, networking, and server administration, this opportunity is for you! We seek a **Senior Infrastructure Analyst N2**, responsible for administering servers (Windows and Linux), networks, and virtualization (VDI and VMware), ensuring environment stability, security, and performance. You will be a **key contributor** in resolving critical incidents, maintain up-to-date technical documentation, and collaborate effectively with other teams to ensure seamless, high-quality operations. **Responsibilities and Duties** * Server and network administration, including diagnosis and resolution of incidents requiring specialized knowledge; maintenance of up-to-date technical documentation. * Execution of defined operational processes for networks, servers, and telecommunications, maintaining stability and performance; * Installation, configuration, and updating of virtual machines in VMware/Horizon environments (operating systems and drivers); * Administration of VDI virtual machines and Thin Clients (VMware); * Management of tape-based on-site backup storage; * Monitoring scheduled jobs (Job Schedule) to prevent failures and ensure service continuity; * Analysis and diagnosis of network/infrastructure incidents, resolving when possible or escalating to the responsible team; * Development and updating of procedures in the knowledge base; * Recording activities in the ServiceNow management tool; * Configuration of VLANs on Cisco access switches; * Adherence to ITIL-based Incident, Problem, and Change Management procedures; * Participation in technical meetings with other teams; * Oversight of external vendor teams performing related activities; * Support in diagnosing and configuring telecom devices such as switches and WiFi network equipment; * Handling telephony-related incidents, including fault identification and replacement of telephones, cables, and connectors; * Compliance with NR35 safety regulations to ensure safety during height-related or high-risk operations. **Requirements and Qualifications** * Bachelor’s degree in Information Technology or related fields; * Knowledge of structured network cabling; * Experience configuring Cisco switches (installation, VLAN management); * Experience administering Windows servers (all versions); * Knowledge of Linux servers; * Experience managing VDI virtual machines and Thin Clients (VMware); * Experience analyzing and diagnosing infrastructure incidents (servers and networks); * Knowledge of backup, restore, and tape storage routines. **Additional Information** Location: Camaçari Working Hours: 1:00 PM to 10:00 PM Work Mode: On-site We are an IT&C (Information Technology) services company capable of meeting all your enterprise IT needs. Our specialized professionals deliver Technical Support, PMOaaS (Project Management as a Service), PMO (Project Management Office), Systems and Applications Development, Risk Analysis, Infrastructure Monitoring, Cloud Computing Solutions, Network Management, Information Security, and LGPD compliance services. OnSet has operated in the Information Technology market since 1996, committed primarily to delivering IT services grounded in best management practices (ITIL, SCRUM, AGILE, PMP), with a focus on value creation, optimization, and cost reduction. OnSet’s differentiated offerings help clients plan, implement, and operate their technological environments with maximum resource optimization, enhanced technology utilization, and human talent development.