SERVICE DESK SUPPORT TECHNICIAN

Description

Job Summary: Responsible for platform and user support, performing operational analysis and providing technical support via telephone, understanding the requirements of requested services. Key Highlights: 1. Platform and user support 2. Analysis of operational issues 3. Technical support via telephone Responsibilities: Responsible for first-level support to the company's platforms and users; Analyze operational problems; Provide telephone support; Understand the technical requirements of requested services; Act according to technical knowledge of the service. Knowledge: Technical training in Information Technology preferred; basic knowledge of hardware, software, and telephony equipment; familiarity with TCP/IP. Experience: 6 months of experience in the field or related areas Minimum Education Level: Technical Course * Transportation allowance * Meal allowance * Food allowance * Medical assistance * Life insurance * Gympass * Dental assistance