Senior Technician for Multifunction Printers

Description

Job Summary: We are seeking a Senior Field Technician for maintenance and support of multifunction printers, with a focus on quality, agility, and excellence in customer service. Key Highlights: 1. Working in a structured corporate environment and continuous learning 2. Interaction with major clients and professional development 3. Focus on quality, agility, and excellence in customer service ***OPEN POSITION \| SENIOR FIELD TECHNICIAN FOR PRINTERS – RICOH BRAZIL*** Are you a technical professional seeking a stable opportunity with a global client? Then this position may be right for you! ***About the Opportunity:*** We are looking for a **Senior Field Technician** to work in **São Paulo (Capital) and the ABC region**, ensuring full functionality of multifunction printers, with emphasis on quality, agility, and excellence in customer service. ***Main Responsibilities:*** * Perform preventive and corrective maintenance on multifunction printers; * Provide direct technical support to customers (resident/field model); * Diagnose and resolve technical failures; * Replace toner, parts, and maintenance kits; * Install, configure, and provide network printer support; * Monitor service tickets and ensure SLA compliance; * Complete technical reports and perform basic supply inventory control. ***Requirements:*** * Technical education in Computer Science, Networking, Electroelectronics, or related fields; * Experience in printer maintenance (laser, inkjet, and/or thermal); * Knowledge of networking, drivers, and Windows operating systems (Linux knowledge is a plus); * Proactive, organized profile with strong interpersonal skills; * Willingness to travel within the operational area. **Operational Areas:** South Zone (Saúde, Jabaquara, Ipiranga, Sacomã), with easy access to the ABC region — São Caetano do Sul, Santo André, and São Bernardo do Campo. West Zone (Barra Funda, Lapa, Perdizes), with easy access to Osasco. ***Working Hours:*** Monday to Friday, from 8:00 AM to 5:00 PM ***Why Join Ricoh?*** At **Ricoh**, we believe technology is created by people and for people. You will have the opportunity to work in a structured corporate environment, engage in continuous learning, interact with major clients, and pursue professional development. ***Grow with Ricoh and take the next step in your technical career!*** Minimum Education Level: Technical Course