Job Summary: The professional will monitor screens and control field service deadlines, schedule repairs and installations, and assist with daily reports. Key Highlights: 1. Monitoring and controlling deadlines for field activities 2. Scheduling of repairs, services, and installations 3. Supporting the company’s environmental management VP of Engineering and Customer Services Director of Customer Services – Northeast Region Work Location – Aracaju/SE To ensure our customers have the best possible experience with our services, we have the Engineering and Customer Services team. The Engineering team’s mission is to explore new technologies, plan the telephony network, and drive technological expansion of our products and network. Meanwhile, the Customer Services team ensures speed and quality in the repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come on! **Responsibilities and Duties** * Monitor screens and control SLA compliance deadlines for field activities (Installations, Repairs, and Services/ME) for B2B and B2C customers; * Schedule repairs, services, and installations; * Provide technical guidance related to your area of expertise; * Support analysts, coordinators, and managers with daily reports; * Implement good environmental management practices in daily activities to ensure the company’s environmental management standards. **Requirements and Qualifications** * Completed high school education; * Basic-to-intermediate proficiency in Microsoft Office suite; * Excel proficiency; * Strong communication skills; * Team-oriented mindset. **Additional Information** Here’s what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits — they’re also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes — a brand-new smartphone for you! * Unlimited voice and data plan! Yes — unlimited! With Brazil’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; * Eligibility for an annual Bonus or Profit-Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your individuality — where you can truly be yourself. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, empowering you to transform the world; * Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications and online courses. * Accelerate your career through our Internal Recruitment Program — in Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees: nutritionist consultations, psychologist sessions, social worker support, telemedicine, and much more! * All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We strive to expand our customers’ autonomy, personalization, and real-time choices, placing them firmly in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Solve immediately what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust your connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are mine"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator, mirroring the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, People with Disabilities (PcD), and Over-50s — ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an outstanding experience to our employees. **\#VemPraVivo**