Citizen Experience is looking for a talented and unconventional **Multitasking Customer Service Representative** to join our team. If you have customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we look out for each other, help each other, respect each other, contribute, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re thinking about advancing your career in an environment full of opportunities—where accelerating your career means not only progressing in roles and responsibilities but also constantly tackling new challenges—don’t miss this opportunity! **Responsibilities and Duties** * Greeting and welcoming citizens; * Guiding users on services provided at the unit, including during contingency situations; * Screening documents for service provision, issuing queue numbers, collecting fees; * Supporting satisfaction index surveys, organizing queues, and calling queue numbers; * Monitoring service areas and reporting to management in cases of lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting users with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed or ongoing Law degree; * Basic Microsoft Office package. **Additional Information** **We offer a benefits package that includes:** Meal Allowance Lunch Voucher Partnership with TotalPass Gym Partnership with Zenklub Psychologists Dental Plan 'Feel Well' Program (benefits include nutritionist, financial counseling, and psychologists) Partnership with Medipreço Pharmacies Profit and Results Sharing Program (PLR) Childcare Assistance Assistance for Children with Disabilities First-Degree Education Incentive Birthday Day Off We are **CiX – Citizen Experience**, a govtech dedicated to transforming access to public services, simplifying citizens’ lives through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you’re seeking a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople