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Job Summary: A professional to coordinate and supervise activities, plan initiatives, monitor KPIs, prepare reports, train teams, and manage resources—with emphasis on operational efficiency and team development. Key Highlights: 1. Team leadership and development 2. Operational management and performance monitoring 3. Focus on continuous improvement and brand expansion Responsibilities Coordination and Supervision: Coordinate unit activities by assigning and supervising tasks in accordance with the operational manual/checklist. Conduct daily team meetings for guidance and alignment; Planning and Monitoring: Schedule actions, resources, and methods required for service efficiency. Monitor performance indicators (KPIs) and evaluate team performance, providing guidance; Reporting and Control: Prepare and update unit reports (sales, plan changes, customer movement, delinquencies) and submit them to the supervisor. Report structural or maintenance-related incidents; Audits and Improvements: Participate in internal audits, analyzing and proposing improvements. Monitor construction work and implement preventive and corrective actions; Training and Development: Train and develop the team, delivering initial and refresher training programs. Interview and select new employees and participate in the onboarding process; Resource and Safety Management: Manage supply inventory, verify cash register closing, and ensure proper conservation, cleanliness, and usage of materials. Implement measures to ensure safety against accident risks; Relationship Building and Expansion: Interact with the team to foster new perspectives and reporting practices. Support brand enhancement, collaborate on network expansion, and monitor competitors; Customer Service and Conflict Resolution: Supervise customer service delivery, intervening personally when necessary. Handle conflicts impartially and adopt appropriate resolution measures; Other Duties: Perform other related tasks as required by operational needs and instructions from the immediate supervisor. Requirements Completed undergraduate degree; Experience in sales and/or customer service, people management, and fitness centers; Basic computer skills (WORD, EXCEL); Negotiation techniques and people management skills. Minimum Education Level: Undergraduate Degree * Dental care assistance * University tuition agreement * SESC membership benefits * VIP GOLD Plan \- Train at our fitness centers * Extended maternity/paternity leave * VIP companion benefit * Birthday day off * Meal allowance * Food allowance * Transportation allowance
