Customer Success Manager

Description

Job Summary: We are seeking a Customer Success Manager to ensure our customers’ success with their Mini Banks, operating at the heart of an innovative fintech. Key Highlights: 1. Foster ongoing partnerships for mutual customer success 2. Collaborate with cross-functional teams to deliver a cohesive customer experience 3. Collect feedback to drive product improvements and innovation **WHO WE ARE?** **We are Brazil’s first fintech that creates and operates Mini Banks!** We empower entrepreneurs to launch their own securitization companies to issue loans and conduct receivables operations. Our purpose is to enable access to financial solutions that generate credit, freedom, and business opportunities for aspiring entrepreneurs! We are looking for a **Customer Success Manager** to ensure our customers achieve maximum success with their Mini Banks. This role is critical to ensuring our efforts are effective and aligned with the company’s objectives! If you thrive on challenges, have a strong desire to learn, and want to work at the core of a fintech, this is your chance to join our team! **RESPONSIBILITIES AND ATTRIBUTES** **What will you do?** * Build strategic customer relationships, fostering ongoing partnerships for mutual success; * Monitor customer health and engagement, identifying churn risks and growth opportunities; * Conduct regular analyses of customer service usage, providing personalized recommendations; * Collaborate with other teams to ensure a cohesive and integrated customer experience; * Promote and facilitate adoption of additional resources, products, and services aligned with customer goals, driving expansion and retention; * Manage customer retention initiatives, including contract renewal negotiations and proactive resolution of customer concerns; * Collect and analyze customer feedback to guide product improvements and innovation; * Prepare periodic customer success reviews, highlighting achievements, challenges, and future action plans; **REQUIREMENTS AND QUALIFICATIONS** **Who are we looking for?** * Bachelor’s degree in Business Administration, Economics, Accounting, Law, or related fields; * Practical experience with CRM tools, data analytics, and Customer Success platforms; * Proficiency in Excel and Google Workspace tools (Sheets, Docs, etc.); * Proactivity and a solution-oriented mindset when facing challenges; * Strong organizational skills, ability to prioritize tasks, and a proactive approach to account management; * Excellent communication skills and ability to collaborate effectively within teams; * Agility to operate in a dynamic environment with multiple concurrent demands; **Bonus qualifications:** * Financial, accounting, and operational knowledge is a plus. **BENEFITS AND PERKS** **What else can you expect at Bankme?** No dress code or self-dress code (you decide how to dress); CAJU benefits card; Kiosky in the office (a mini-market with snacks and beverages); Transportation allowance; Free on-site parking; UNIMED health plan (co-payment); Life insurance; UNIODONTO dental plan; ️‍ ️ WellHub ❤️ Conexa Saúde (free psychological and nutritional support); Birthday day off; Debentures for employees yielding 140% of CDI; * Hybrid work model in Londrina/PR: in-office (Tuesdays, Wednesdays, and Thursdays) and remote (Mondays and Fridays). If you identify with our mission and want to help transform the credit market by democratizing access to innovative financial solutions, join our team!