Secretary/Receptionist

Description

Job Summary: The professional will be the first point of contact at Zayn Clinic, ensuring impeccable service, process organization, and efficient support for patients and staff. Key Highlights: 1. Patient service and premium experience 2. Strategic scheduling and process management 3. Sophisticated and welcoming environment **About Zayn Clinic** We are a clinic that integrates health, aesthetics, and lifestyle into a 360° care approach. Our focus is to deliver a sophisticated, welcoming, and highly personalized experience where every detail matters. **Role Mission** To serve as the first point of contact in the Zayn experience, ensuring impeccable service, process organization, and efficient support for both the team and patients. **Main Responsibilities** **Patient Service and Experience** * Greet patients with warmth, empathy, and professional demeanor * Ensure a premium experience from the very first contact * Manage communication via WhatsApp, phone, and in person * Delight and retain patients through attentive, detail-oriented care **Scheduling Management** * Organize and optimize professionals’ schedules * Confirm appointments and procedures * Strategically manage same-day bookings and rescheduling * Reduce no-shows and cancellations **Administrative Routines** * Register and update patient information in the system * Organize medical records and documents * Support basic financial workflows (collections, reconciliation) * Serve as liaison between clinical staff and management **Clinic Operations and Organization** * Maintain reception area and overall environment organization * Manage reception supplies and supporting materials * Assist in executing marketing campaigns and commercial initiatives **Skills and Competencies** * Clear, elegant, and welcoming communication * Organization and attention to detail * Agility and proactivity * Ability to handle multiple tasks simultaneously * Emotional intelligence and professional demeanor * Problem-solving orientation (anticipate issues and propose solutions) * Discretion and professional ethics **Requirements** * Experience in customer service (preference for clinics or healthcare/aesthetics sectors) * Basic computer and scheduling system knowledge * Proficiency with WhatsApp Business * Strong written and verbal communication skills * Completed high school education (college degree is a plus) **Preferred Qualifications** * Experience in aesthetic or medical clinics * Exposure to premium service environments * Basic understanding of sales or patient conversion * Experience managing high-demand medical schedules **Ideal Zayn Profile** We seek a professional who understands that **it’s not just about serving — it’s about caring**. Someone who: * Values experience, detail, and excellence * Enjoys working with people and communicates with sensitivity * Demonstrates poise, presence, and accountability * Wants to grow alongside the clinic Employment Type: Full-time CLT Compensation: R$2\.385,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site