Receptionist

Description

Job Summary: Professional responsible for receiving patients, managing authorizations, billing, and assisting with unit operations, while caring for patients with dedication. Key Highlights: 1. Caring for patients with dedication and humanized service 2. Working in a health community focused on well-being 3. Making a difference in patients' lives and in one's own **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for each other with the same intensity with which we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the best health community the world has ever seen! **Responsibilities and Duties** **Reception and Patient Service** * Receive patients and visitors, providing information about dialysis procedures and appointment hours. * Issue temporary ID badges for visitors and companions, when necessary. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central for Regulation and Health Service Provision (CROSS). **Authorization and Billing Management** * Request Outpatient High-Complexity Procedure Authorization (APAC) for medications, completing required forms. * Build the schedule and execute billing for the Outpatient Production Bulletin (BPA) of SUS patients in the municipal system. * Request hemodialysis password releases from health plans and register invoices in Tasy. **Data Updating and Registration** * Collect and maintain up-to-date patient information records, such as contact details and health insurance plans. * Register patient weights at the beginning and end of dialysis in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices when necessary. * Verify and confirm patient insurance information for billing purposes. * Send data entered in Tasy for billing via the health plan’s portal. * Receive and forward authorized documents for billing after patient care. **Unit Operations** * Ensure unit opening and closing, controlling access. * Send laboratory test requests to the lab. * Monitor patient entry and exit times and notify the transportation team. * Establish contact with hospitals, SAMU, and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the responsible department. **Requirements and Qualifications** * Completed high school or currently pursuing higher education; * Experience in related activities. **Additional Information** **What We Offer?** * Health Insurance: To care for your well-being and your family’s. "Because health matters most." * Dental Insurance: So your smile stays flawless and beautiful. * Wellhub (Gympass) Partnership: To keep your health on track. * Pharmacy Partnership: Because prevention is as important as treatment. * Sesc Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work and at karaoke. * Insurance Company Partnership: Because more security is never too much! * Transportation Allowance: To facilitate your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to help you and your little one. * Christmas Kit: Because receiving small gifts is always nice—especially at Christmas. * Assistance Program: Your mental health is our priority. * Payroll-Deductible Loan: Financial support is always welcome! Length-of-Service Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location: Serra - ES** **Work Schedule: Monday to Saturday: 1:00 PM to 9:20 PM** **Greater Inclusion:** Position eligible for people with disabilities. DaVita is a healthcare company offering high-quality dialysis services across Brazil. We entered Brazil in 2015 and, by the following year, operated seven centers. Our continuous and dynamic growth strategy now includes over 100 centers. We operate in 17 states, serving over 20,000 patients with a team of more than 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 renal patients across more than 3,000 dialysis centers. We operate in hospital-based settings and clinics for chronic patients, as well as a vascular access center. We uphold the Care Trifecta—a guiding principle driving continuous improvement in the lives of our patients, colleagues, and world. Our values reflect the DaVita way of being and shape our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.