Receptionist

Description

Job Summary: A reception professional responsible for customer service, check-in/check-out, auditing, and operational support in hospitality. Key Highlights: 1. Complete customer service during the stay 2. Management of check-in, check-out, and reservations in the hotel system 3. Daily audit and control of room availability * Provide hotel guest service, assisting guests throughout their stay; * Perform check-in and check-out in the hotel's internal system; * Assist other departments with information upon request; * Partially close accounts with high balances; * Maintain confidentiality of our customers' information; * Handle telephone inquiries; * Enter reservations into the system and assist the reservation center; * Prevent pending accounts and perform maintenance on existing ones; * Attach documentation with verification for billing purposes; * Request materials relevant to the front desk; * Provide tourist information upon request; * Maintain the hotel environment; * Conduct system audits and verify daily entries; * Monitor hotel room availability and make necessary adjustments by room category to optimize existing resources; * Attend all seminars and meetings as requested and required; Compensation: R$3\.500,22 \- R$3\.900,22 per month Benefits: * Dental insurance * Commercial partnerships and discounts * Meal allowance * Transportation allowance Experience: * CMNET (Mandatory) * Night Audit (Preferred) * Hospitality industry (Mandatory) Language: * Intermediate English (Preferred) Work Location: On-site