Job Summary: Work as a Senior Salesforce Analyst with strong technical leadership in advancing BRW's Salesforce ecosystem, combining technical analysis and functional insight to transform business needs into sustainable solutions. Key Highlights: 1. Technical leadership in the evolution of the Salesforce ecosystem 2. Design, implementation, and maintenance of Salesforce solutions 3. Functional and technical vision to architect sustainable solutions As a Senior Salesforce Analyst, you will play a key technical leadership role in evolving BRW's Salesforce ecosystem, participating in the design, implementation, and maintenance of solutions supporting our Sales, Customer Service, Marketing, and CX departments. We seek a professional with solid technical expertise on the platform, capable of performing configurations, integrations, and enhancements, while also possessing the maturity to understand business processes, identify gaps, and architect sustainable solutions. This role combines technical analysis and functional perspective, responsible for transforming departmental requirements into well-structured solutions within the platform. * Configure, enhance, and maintain the Salesforce platform technically. * Participate in solution design, assessing impacts on data, integrations, and architecture. * Develop and implement automations, flows, and integrations. * Support and lead integrations with ERP systems (primarily SAP Public Cloud) and other corporate systems. * Understand business department requirements and translate them into well-structured technical requirements and solutions. * Technically validate deliverables from consulting firms and partners. * Contribute to best practices in governance, data modeling, and security. * Create and enhance dashboards and analytics using CRM Analytics. * Document solutions and key technical decisions. Requirements: * Proven experience with Salesforce, including configuration, technical analysis, or development. * Proficiency in Sales Cloud and Service Cloud. * Experience with API-based integrations (REST/SOAP) and Web Services. * Experience integrating with ERP systems. * Experience with automations (Flows), data modeling, and platform governance. * Ability to understand business processes and architect aligned technical solutions. * Analytical, organized, and effective communicator. * Salesforce certifications (Administrator, Platform App Builder, or similar) are preferred. Additional Preferred Qualifications: * Experience with Marketing Cloud or Commerce Cloud. * Knowledge of MuleSoft, SAP CPI, or other integration platforms. * Experience with CRM Analytics. * Experience in environments with multiple integrations and high transaction volumes. * Experience in CRM enhancement or digital transformation projects.
João Silva
Indeed · HR
João Silva
Indeed · HR
