Technical Supplier and Quality Assistant

Description

Job Summary: You will be responsible for supporting the qualification and monitoring of technical suppliers, ensuring quality standards, delivery timelines, and technical requirements to achieve excellence in customer service. Key Highlights: 1. Collaborate with technical, after-sales, and logistics departments 2. Contribute to excellence in end-customer service 3. Ensure quality and on-time delivery from suppliers **Hello, we are BRW Group!** **Brazil's largest house of sports brands**, operating across Fitness, Sports, Fashion, and Toys segments, with an internationally renowned portfolio of brands present in diverse sports disciplines, gyms, and training centers. **We were born to promote a healthier lifestyle**, connecting passion, innovation, and performance through products and services that transform the sports world. We believe sport has the power to inspire, unite people, and drive change — and we want you to be part of this journey with us! **Working at BRW Group means being in the game to win.** Here, we value authenticity, encourage collective growth, and foster a dynamic environment where innovative ideas come to life. If you seek challenges, wish to grow alongside iconic brands, and aim to impact the sports and lifestyle market, this is your place! **Join our team and help build the future of sports with us!** **Your position in the game** (job summary): You will support the qualification and monitoring process of technical suppliers, ensuring that service providers, technical assistance centers, and partners meet the company’s quality standards, delivery timelines, and technical requirements — collaborating closely with Technical, After-Sales, and Logistics departments to ensure excellence in end-customer service. **The plays depending on you** (day-to-day responsibilities) * Support the qualification process of technical suppliers and regional service providers * Collect, organize, and verify technical, registration, and contractual documentation from suppliers * Assist in validating technical capability, service scope, and regional coverage * Support quality assessment of service deliveries by analyzing feedback and basic performance indicators * Perform supplier registration and updates in internal systems * Support SLA tracking, service response timelines, and service standard compliance * Facilitate communication among technical teams, suppliers, and internal departments * Assist in organizing records, reports, and partner performance history * Suggest improvements to supplier qualification and monitoring processes Requirements: **What makes you a starter** (requirements) * Experience or knowledge in administrative, technical, or operational routines * Ability to analyze and organize documents and information * Strong written and verbal communication skills for interacting with suppliers * Basic understanding of technical processes or equipment maintenance * Organizational skills, attention to detail, and deadline management * Basic proficiency in Excel and control systems * Basic to intermediate English for reading technical documentation **Advantages that get you off the bench** (additional assets) * Experience in supplier qualification or management * Experience with technical assistance, maintenance services, or after-sales operations * Prior knowledge of fitness, electromechanical, or industrial equipment * Experience in performance indicator tracking, SLA management, or service quality Benefits **Your athlete kit** (benefits that prepare you for the game): * Transportation allowance / fuel subsidy; * Meal/food voucher; * Health insurance; * Wellhub (access to gyms and health & wellness apps); * Discounts on English courses, undergraduate, and postgraduate programs; * BRW Club discounts on products.