Senior Support Analyst

Description

Job Summary: Senior Support Analyst for TOTVS Datasul, providing functional and technical support, performing incident analysis and resolution, and supporting business processes. Key Highlights: 1. User and internal department support in the TOTVS Datasul environment 2. Incident and request analysis and resolution 3. Support for business processes related to the ERP Senior Support Analyst for TOTVS Datasul, with on-site work in São Paulo (Pinheiros neighborhood), requiring solid experience in functional and technical support, business area support, and handling low-complexity solutions, including minor adjustments and corrections in OpenEdge 4GL as a differentiating factor. Responsibilities * Provide support to users and internal departments in the TOTVS Datasul environment; * Perform incident and request analysis and resolution; * Support business processes related to the ERP; * Conduct technical triage and forward requests when necessary; * Execute simple adjustments and targeted corrections jointly with the technical team; * Monitor integrations, operational routines, and process stabilization; * Ensure proper documentation, handling, and follow\-up of incidents. Differences * Knowledge of OpenEdge 4GL; * Experience with minor adjustments, corrections, and technical support in the Datasul environment; * Experience in process mapping and continuous improvement. Additional Information * On-site work in São Paulo/SP \- Pinheiros neighborhood * Availability for occasional travel.