Operational Coordinator (SECURITY)

Description

Job Summary: Coordinate, plan, and monitor operations, ensuring compliance with legal and internal regulations, service quality, and strategic alignment, with emphasis on team management and relationship building. Key Highlights: 1. Strategic leadership in asset security and facilities 2. Team and operations management focused on high performance 3. Continuous development and integrated technology ***Embrasil Group is one of the leading references in asset security and facilities in Southern Brazil. Founded in 1996 in Curitiba, the group has built a solid trajectory based on high performance, integrated technology, and maximum reliability to protect and manage assets of all sizes.*** ***With three decades of experience, the company serves clients ranging from high-end residential condominiums to large industrial complexes, delivering solutions that combine human expertise with technological intelligence.*** ***Our differentiator: we stand out through rigorous selection and continuous training of professionals, guaranteeing an agile, discreet, and risk-prevention-focused service standard.*** ***Job Mission:*** * *Coordinate, plan, and monitor the company's operations, ensuring compliance with legal and internal regulations, service quality, strategic alignment with senior management, and customer satisfaction.* * *Manage the operational team, control staffing levels, interact with regulatory agencies, and make decisions that ensure continuity, efficiency, and compliance of Embrasil Group's operational activities.* **Main Responsibilities:** * *Plan, control, coordinate, and supervise the company's applicable regulations;* * *Coordinate operations through internal controls, integrated systems, reports, and client visits to maintain service quality, continuity, and client satisfaction at workstations;* * *Coordinate supervisors' and other operational staff's work to ensure achievement of company goals and objectives;* * *Generate daily, weekly, monthly, and annual reports as requested by management and senior leadership;* * *Supervise document delivery and collection processes conducted by supervisors;* * *Coordinate Federal Police-related processes concerning changes and purchases of controlled products;* * *Conduct client visits to assess services delivered by staff;* * *Open job vacancies with the Human Resources Department to meet workforce replacement needs;* * *Interview candidates for operational positions to identify the appropriate profile for each workstation;* * *Maintain optimal staffing levels while ensuring service quality;* * *Enforce deadlines stipulated in Work Instructions;* * *Monitor system entries and internal processes;* * *Review the Staffing Chart (QL) daily to prevent overstaffing and/or insufficient workforce maintenance;* * *Analyze shift allocations to avoid impact on cost spreadsheets;* * *Plan monthly vacation staffing;* * *Compare and analyze vacation expiration reports;* * *Analyze supervisors' actions to minimize absences and turnover;* * *Establish goals with corrective and preventive actions to reduce resignation requests to the greatest extent possible;* * *Train the operational supervision team as multipliers to implement security plans mandated by clients;* * *Guide and ensure implementation of security procedures, prioritizing preventive actions to reduce incident occurrence;* * *Keep the SM system and firearms log updated with GESP;* * *Analyze the firearms registration expiration map;* * *Control, issue, and archive firearm traffic permits, updating firearm movements systematically in the SM system and firearms log;* * *Handle defenses against notifications received from the Federal Police;* * *Prepare official letters or applications required by regulatory agencies to ensure continuity of core business activities;* * *Approve overtime hours entered into the system;* * *Review Service Orders, approve them, and forward the processes to responsible departments;* * *Develop execution plans for service posts and keep them updated;* * *Guide and ensure compliance with current legal provisions and regulations applicable to the company's business sector;* * *Translate regional strategies into action plans using a systemic perspective, managing implementation.* * *People Management.* * *Make decisions endorsed by the immediate supervisor;* * *Stay up-to-date, verify compliance, adequacy, and correct application of Group procedures, standards, and policies;* * *Report suspicious transactions or proposed transactions identified during activity execution that may violate Group policies and standards to the Compliance Committee;* * *Ensure, through internal controls, that staff under their responsibility comply with Group procedures, standards, and policies.* ***Minimum Requirements:*** * *Bachelor's degree* * *Microsoft Office suite* * *Specific technical knowledge related to the field of operation* * *Administrative operational experience* * *Knowledge of operational management in asset security;* * *Knowledge of legislation applicable to private security;* * *Knowledge of operational controls, shift scheduling, and workforce management;* * *Knowledge of Federal Police and firearms-related processes, where applicable.* Work Schedule: 5 days on / 2 days off Working Hours: 8:00 AM to 6:00 PM with a 1 hour and 12 minute break Benefits: Health insurance, dental insurance, transportation allowance, meal voucher or food allowance Employment Type: CLT (Consolidated Labor Laws) ***Salary negotiable*** Compensation: R$80\.000,00 \- R$82\.858,44 per year Benefits: * Medical assistance * Dental assistance * Free parking * Life insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site