Job Summary: We are seeking a proactive and committed professional to provide first- and second-level technical support, manage service tickets, deliver system and software support, and maintain the knowledge base. Key Highlights: 1. Opportunity for continuous development and professional growth 2. An environment that values diversity, inclusion, and respect 3. A #borderless team with a culture of knowledge sharing We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Though remote, we stay connected. We hold regular ceremonies to strengthen collaboration, share knowledge, and keep everyone updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful workplace, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day will include:** * Registering and managing service tickets, handling first- and second-level requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN and Active Directory, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue to prevent SLA breaches and minimize ticket backlog; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software/hardware, Service Desk tools, operating systems, Microsoft Office, and smartphones/mobile devices. **Preferred qualifications:** * Bachelor’s degree in Technology. **Work Schedule:** * On-site, Monday to Friday, from 08:00 to 17:00 in Curitiba-PR **NOTE:** Hey! Even if you don’t meet all the requirements, we still encourage you to apply. We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at the continuous development of our people * **Meal and/or food allowance**, usable for grocery purchases and meals * **Medical and dental assistance**, ensuring health coverage for you and your family * **Pharmacy partnership**, offering discounts on medications * **Childcare assistance**, per current policy * **SESC partnership**, providing access to varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates, plus financial education programs * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, grab your cup of coffee, tea, juice, or favorite beverage—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team!
João Silva
Indeed · HR
João Silva
Indeed · HR
