Customer Service Assistant I

Description

Job Summary: The Customer Service Assistant I works integrally with the multidisciplinary team, supporting operational, administrative, and field service activities during external actions and mobile projects. Key Highlights: 1. Support for operational, administrative, and field service activities 2. Assistance with complementary and visual acuity examinations under technical supervision 3. Contribution to achieving visual health and transforming realities Who We Are | Renovatio Project **Renovatio** is a nonprofit organization dedicated to delivering visual health care to those who need it most, addressing the exclusionary barriers to vision access in Brazil. Through ophthalmological consultations and the donation of prescription eyeglasses, we promote inclusion, dignity, and new opportunities for individuals facing social vulnerability. Using mobile, traveling clinics, we bring state-of-the-art ophthalmological technology to hard-to-reach areas—including underserved communities, public schools, rural villages, and isolated locations across the country. This work has already crossed borders, and in **2025**, we reached the milestone of **over 500,000 patient visits**, reinforcing our commitment to real, sustainable social impact. Our work is driven by purpose, collaboration, and care for people. Here, every professional contributes to expanding access to visual health and transforming realities. Opportunity | Customer Service Assistant I At Renovatio, the Field Assistant works integrally with the multidisciplinary team, supporting operational, administrative, and field service activities carried out during external actions and mobile projects. **Main Responsibilities:** * Assist the team in conducting fieldwork; * Enter data into the database using information provided by the Manager, * Ophthalmologist, and Ophthalmic Technologist; * Perform patient identification; conduct complementary examinations under the supervision of the Ophthalmic Technologist; * Assist with visual acuity examinations; * Support the Manager in tabulating data for report writing and institutional publications; * Assist in organizing the workplace, including equipment allocation and setup; * Support the technical and medical teams on-site as needed. Requirements * Completed high school education (technical or undergraduate studies in Health, Administration, Public Management, or related fields preferred); * Experience or exposure to public-facing service, field activity support, and database management; * Ability to identify patients and assist in conducting complementary and visual acuity examinations, always under technical supervision; * Basic computer and spreadsheet skills for data tabulation and support in preparing reports and institutional documents; * Organized, responsible, ethical profile, with strong communication skills and ability to collaborate effectively within a multidisciplinary team; Employment Type: Full-time CLT Compensation: R$1.520,99 – R$2.501,85 per month Benefits: * Medical insurance * Childcare allowance * Life insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site