IT Assistant - Infrastructure

Description

Do you love technology and seek new professional challenges? This could be your opportunity for growth within the company! We are looking for committed, proactive professionals with a technical profile to work in the IT Infrastructure area, providing user support and contributing to maintaining and evolving the company's technological environment. **Attention!** * \> To register, click the "Apply for this position" button; * \> Fill out your registration/resume with as much information as possible, including all your professional experiences, educational background, and personal details; * \> It is important to correctly enter your *e\-mail* and phone number, as we will contact you through them; **After registration, you must complete the** **Behavioral Mapping** **and** **Basic Computer Skills** **tests (Deadline: 05/18/26\).** **Responsibilities and duties** * Provide technical support to users, guiding them on the use of equipment, systems, software, and hardware; * Monitor and track tickets registered in the help desk system, ensuring timely resolution according to established SLAs; * Install, configure, and maintain computers, laptops, software, and new workstations; * Perform preventive and corrective maintenance on printers and other IT peripherals; * Support maintenance and updates of the Integrated Management System; * Provide support and maintenance for: * communication radios; * surveillance cameras; * turnstiles; * telephony systems; * routers and network infrastructure; * Manage IT assets, inventory, and technical documentation; * Travel to the factory for maintenance, installation, and system deployment activities; * Perform other duties related to the role. **Requirements and qualifications** **Requirements:** High school diploma completed Minimum 9 months of experience in a company Computer literacy and proficiency in the *Office* suite Availability to work both first and second shifts **Preferred qualifications:** Currently pursuing a bachelor's degree Knowledge of Protheus systems Previous experience and foundational knowledge of IT infrastructure ***FOR EXTERNAL RECRUITMENT*** ***PRIOR EXPERIENCE IN THIS FIELD IS MANDATORY.*** **Additional information** **Applications accepted until 05/18/26** We offer our team: A collaborative environment focused on continuous development; Opportunities for career growth; Benefits such as: Medical assistance; Dental assistance; Childcare allowance; Leisure club partnerships; Pharmacy partnerships; *Day Off* \- Time off during your birthday month; Citizen company status; Education incentives; PPR \- Profit Sharing Program (Win-Win Program); On-site cafeteria; Competitive market-based salary; Life insurance / funeral assistance; Meal allowance; Transportation allowance. **We are one of the world’s largest pine frame manufacturers and one of Brazil’s leading pellet producers.** Since our founding in 1997, we have pursued excellence in our products, distinguishing ourselves through quality and closeness to our customers, as well as the care, respect, and development of our people and the communities where we operate. Our values guide our actions and decisions, representing our core identity: **Customer:** Our top priority **People:** Care, respect, and appreciation **Results:** Ensuring sustainability **Quality:** Excellence in everything we do **Passion:** Essential to making a difference **Integrity:** Honesty and transparency **\#weareallBrasPine** **Join us!** Stay tuned to our job openings on our company page and at www.braspine.com.br