Content Analyst

Description

Job Summary: This role drives excellence and continuous evolution, connecting innovation and people to transform processes and elevate the customer experience. Key Highlights: 1. Taking initiative in building an efficient and collaborative ecosystem 2. Leading textual production with autonomy and efficiency 3. Creating and maintaining content for help centers How the **Quality** team builds Loft: Our mission is to be the driving force behind excellence and continuous evolution. We connect innovation, people, and solutions to transform processes, strengthen the organization, and elevate the customer experience to a new level. We take initiative in building an increasingly efficient, collaborative, and results-oriented ecosystem. **Challenges you will face:** * Monitor process updates implemented by partner teams (Product, Marketing, Processes, etc.) and cascade relevant information to Customer Support and Collections teams; * Update and review content in the knowledge base (Intranet), ensuring clarity, relevance, and alignment with company standards; * Identify, in collaboration with the Quality team, needs for updating or creating new content; * Analyze operational and quality metrics to detect opportunities for improving support materials; * Define and implement the content strategy in collaboration with internal stakeholders; * Monitor content performance and propose data-driven and user-feedback-based adjustments; * Ensure materials align with the brand’s tone of voice, identity, and values; * Lead textual production, organizing requests and deadlines with autonomy and efficiency; * Establish processes that optimize content production and maintenance, even under high-demand conditions; **What do you need to unlock this opportunity?** * Bachelor’s degree completed or in progress in Communications, Portuguese Language and Literature, UX Writing, or related fields. * Experience producing and managing content for help centers (internal or external); * Familiarity with agile methodologies and content management tools. * Experience creating and maintaining content on platforms such as Salesforce Knowledge and WordPress, especially for customer support; * Clear, strategic, and detail-oriented writing; * Ability to organize and prioritize tasks; * Analytical mindset focused on results and continuous improvement; * Proactivity, sense of responsibility, and autonomy; * Ability to collaborate effectively across different departments; * Creativity and strong command of written language. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal and Food) Health Insurance \- Sulamerica Life Insurance ️WellHub \- Access to gyms across Brazil Wellz\- Mental Health Platform Parental Leave \- for parents Guapeco \- Pet Health Plan with discount ️Work Mode \- On-site in Curitiba