Job Summary: A professional to ensure the functional operation of the system and the registration maintenance of business objects, guaranteeing data consistency and user support. Key Highlights: 1. Optimize corporate systems with a focus on registration and configuration. 2. Apply business rules and manage changes responsibly. 3. Collaborate with business and IT areas for systemic adjustments. **USE YOUR PASSION FOR TECHNOLOGY TO MAKE A POSITIVE IMPACT AND** **\#JoinLuminiIT** ------------------------------------------------------------------------------------------- At Lumini IT, innovation and resilience are part of our daily routine. We are an IT solutions company that values quality and agility in service delivery. Our greatest secret to staying one step ahead of the market is the boldness and transformation driven every day by each LUMINER. Our integrity propels us forward, and best of all, everyone collaborates with everyone—regardless of who originated the idea. We operate with a horizontal strategy: all team members are willing to help and genuinely engage to make things work and deliver results. Interested? Apply for this position! **Responsibilities and Duties** Ensure the **functional operation of the system** and the **registration maintenance** of key business objects (products, tariffs, agreements, and contracts), guaranteeing **data consistency**, **compliance with internal rules**, **daily operational execution**, and **user support**, with control and traceability of changes. **Scope of Responsibility:** * **Registration and maintenance** of **products**, **tariffs**, **agreements**, and **contracts** in the system. * Execute system routines: **activation/deactivation**, validity periods, versions, adjustments, configurations, and exceptions. * Validate and apply **business rules**, approval authorities, and internal policies for each registration change. * Maintain **registration governance**: standardization, field dictionary, parameter documentation, and audit trail. * Ensure **data quality and integrity**: consistency, duplication, validity period conflicts, impacts on billing/revenue. * Perform **operational handling** (corrections, regularizations, reprocessing where applicable) following approved procedures. * Respond to internal tickets and requests related to system operations (**N1/N2 functional**), meeting SLA requirements and prioritization. * Act as a bridge between business and IT areas for systemic adjustments: incidents, improvements, and changes. **Typical Daily Routines:** * Insert/adjust new **products** and attributes (code, description, category, eligibility rules, validity). * Maintain **tariff tables** (values, ranges, taxes, conditions, validity, indexers). * Create and review **commercial agreements** (special conditions, discounts, exceptions per customer/channel). * Configure **contracts** (templates, system-configurable clauses, validity periods, renewals, adjustments). * Conduct post-registration verification (environment validation, impact assessment, evidence of execution). * Prepare operational reports (registrations performed, pending items, inconsistencies, items awaiting approval). **Requirements and Qualifications** **Technical and Functional Requirements (Mandatory):** * Experience with **corporate system operations** (ERP/CRM/Backoffice/Internal Platforms) focused on **registration and configuration**. * Ability to interpret and apply **business rules**, validity periods, versions, and process impacts (e.g., billing, collections, commissions). * Solid practice in **change management**: request initiation, evidence collection, approvals, audit trails, and rollback. * Knowledge of **SQL (query)** for data validation and reconciliation (SELECT, JOIN, filters, verification). * Experience with **ticket management and SLA adherence** (Jira Service Management, ServiceNow or equivalent). * Objective documentation of procedures and parameters (Confluence/SharePoint/Word). **Behavioral Competencies (Critical for Operations)** * High sense of **responsibility and control** (direct impact on operations and revenue). * **Process-oriented profile**: follows procedures, records evidence, avoids improvisation. * Attention to detail and consistency (avoid errors in validity, value, version, duplication). * Clear communication for alignment with departments (Sales, Operations, Finance, Legal, IT). * Prioritization and queue management (incidents vs. registration requests). **Governance and Controls (Expected Standard)** * Work with **approval workflows** (where applicable): requester → registration validation → verification → evidence → publication. * Maintain an **impact matrix** (e.g., tariff change impacts billing/collections; contract change impacts renewal/adjustment). * Ensure **segregation of duties** when required (requester ≠ approver; registrar ≠ auditor). * Create and maintain **checklists** per registration type (product, tariff, agreement, contract). **7\) Deliverables and Evidence** * Registration records including: **what changed**, **reason**, **validity period**, **approver**, **evidence**. * Operational procedures (SOPs) and **quick reference guides** for users. * Reports: registrations performed, pending items, inconsistencies, audit of changes. **Additional Information** **Work Modality:** 100% On-site; **Location:** Av. Ipiranga; **Hiring Type**: PJ (Individual Contractor); **Team Working Hours:** Business hours; **Important:** We value diversity and inclusion—we consider all candidates for our positions regardless of color, race, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, age, etc. #### **We go beyond technology. We deliver business results with applied intelligence.** We are a specialist company solving complex challenges with tailored technological solutions, focusing on operational efficiency, growth acceleration, and strategic result maximization for our clients. We combine expertise in IT Infrastructure, Cloud, Software Development, Automation, Data Science, and Artificial Intelligence to develop solutions that connect innovation with direct impact on performance, productivity, and revenue.