TECHNICAL ASSISTANT (Curitiba RH)

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: Technical Assistant professional in Curitiba for screening, diagnosing, and escalating technical support tickets, following established processes. Key Highlights: 1. Receive, document, and categorize technical support tickets 2. Perform basic diagnostics on network, audio/video equipment, and software 3. Ensure SLA compliance and escalate to Level 2 (N2) The company seeks a Technical Assistant professional in Curitiba. Curitiba RH is a human resources specialized company offering recruitment and selection services. **Responsibilities:** Receive, document, and categorize support tickets. Conduct preliminary technical screening. Perform basic diagnostics (network, audio/video equipment, software). Follow established manuals and processes. Update tickets with accurate technical information. Ensure SLA compliance. Escalate appropriately to Level 2 (N2) when necessary. Previous experience as Maintenance Technician, Technical Assistant, Engineering Assistant, or Support Technician may indicate alignment with some of the responsibilities of this position. Completed Technical Education Required experience **Compensation and Benefits:** * Salary: 2\.100,00 * Profit Sharing * Meal Voucher * Transportation Voucher * Medical Plan * Dental Plan Well-being\- (Wellhub). **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00\.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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