Job Summary: We are looking for a customer service and project management professional with experience in marketing/advertising agencies to manage projects for brands and communication strategies. Key Highlights: 1. Collaborative environment focused on continuous learning 2. Focus on jointly building solutions that impact clients 3. Support for employee development and well-being **Join us in strengthening businesses!** Join Our Team as an Advertising Customer Service Assistant! We are seeking a customer service and project management professional to join our team at Páprica! This position is for someone who already has experience in marketing/advertising agencies and is accustomed to managing brand projects, such as planning and executing communication strategies (social media, campaigns). Here, we value people just as much as results. We work in a collaborative environment focused on continuous learning, cross-team knowledge sharing, and jointly building solutions that positively impact our clients and partners. **Responsibilities and Duties** Working with clients and agencies; Supporting the customer service team; Creating briefings and overseeing debriefings; Gathering information for reporting; Filling out tracking spreadsheets; Managing client relationships; Conducting client visits; Supporting agenda management for the team; Reviewing received materials; Internal/external follow-up meetings; Supporting operations and updating task management platforms. **Requirements and Qualifications** Experience with briefings, debriefings, and delivery validation with clients; Experience managing projects, deadlines, and simultaneous tasks; Familiarity with project management tools and agency processes; Knowledge of digital marketing and social media; Strong communication skills, organizational ability, and ease in client relationship management; Availability for in-person meetings and visits, when required. **Additional Information** #### **Advantages and Support for Your Journey** Here, we value people and build a work experience that supports your development and well-being: **PapPlay:** encouragement of physical activity, with **partial reimbursement** for sports activities (gym or others) **Financial support for health insurance**, including partial reimbursement of monthly premiums and co-payment percentage **Access to online therapy or partial financial support with reimbursement** **Referral Program**, with rewards for referred talents who get hired **Hybrid work model**, with office attendance 3 times per week **Birthday Day Off**, to enjoy as you wish **Partnerships with educational institutions**, offering exclusive discounts **Work equipment**, according to work model **Annual leave of 30 days**, without deductions **Fruit Day**, for a lighter and healthier routine #### **Professional Development and Growth** **Access to experts, exclusive materials, and talks** with partners such as Google, Facebook, and RD Station **Internal workshops**, for training and knowledge sharing **Individual Development Plan (IDP)** **Additional Information:** This position is hybrid, so it is essential that you reside in Curitiba/PR. Working hours are from 9:00 AM to 6:30 PM, with a 1 hour and 30 minute lunch break. Our headquarters is located at Av. Sete de Setembro, Batel. We are an agency that enhances results in communication, marketing, and digital products. Our projects solve business challenges intelligently and drive evolution. With 14 years of experience, we understand what today’s world expects from us. Not by chance, this is what we pursue every day: the best possible co-created delivery — with agility and commitment. We build what works. What lasts. What solves. What impacts. And we take pride in everything behind it: Our expertise. Our creativity. Our planning. Our aesthetics. Our resilience. Our potential. Our unity. From now on, more than ever, we are agile, collaborative, and allies. We are Páprica. And we’re here to strengthen businesses!
João Silva
Indeed · HR
João Silva
Indeed · HR
