Commercial Assistant / Sales

Description

Job Summary: The Commercial/Sales Assistant (SDR) supports administrative and commercial routines, organizing processes, serving customers, and assisting sales from initial contact through post-sales. Key Highlights: 1. Comprehensive support for commercial and administrative processes 2. Lead management and personalized customer service 3. Opportunity for prospecting and product demonstrations The Commercial/Sales Assistant (SDR) is responsible for supporting the company's administrative and commercial routines, ensuring internal process organization, customer service, and support to sales teams and representatives from first contact through post-sales. Works collaboratively with the team, assisting in operational tasks and contributing to the department’s strong performance. **RESPONSIBILITIES:** **Lead Reception and Management:** * Receive leads from the CRM, ensuring efficient and personalized follow-up. * Qualify leads by identifying the needs and potential of each prospective customer. **Customer Service:** * Provide online support via WhatsApp, chat, email, or phone, promptly addressing customer inquiries and requests. * Conduct in-person visits or attend trade fairs for solution presentations, personalized service, and deal closing, if required. **Sales Process:** * Follow all sales process stages established by the company. * Prepare and send commercial proposals, negotiating terms and conditions with customers. * Maintain the CRM updated with all interactions and relevant customer information. **System and Equipment Demonstrations:** * Organize and conduct system and equipment demonstration meetings, highlighting product benefits, features, and value generation. * Prepare presentations and supporting materials for demonstrations, ensuring clear and effective communication. **Post-Sales:** * Conduct post-sales follow-up to ensure customer satisfaction and identify upsell and cross-sell opportunities. * Resolve any issues or questions arising after the sale, ensuring a high level of customer satisfaction. **Prospecting New Opportunities:** * Identify and prospect new business opportunities using various prospecting strategies. * Conduct market research to identify potential customers and new areas of operation. **Requirements:** * Ability to effectively deliver product presentations and demonstrations. * Availability to conduct in-person visits and attend trade fairs, if necessary. * Excellent verbal and written communication skills. * Prior experience in sales or customer service. * Proficiency in using CRM and other lead management tools. * Proactivity and ability to identify business opportunities. Additional Information: * Work location: Pinhais, PR * Schedule: Monday to Friday, 8:00 AM to 6:00 PM * Employment type: CLT (on-site) If you identify with this position and meet the requirements, apply now and join the Ponto Tecnologia team! Send your resume to gestaodepessoas@pontotecnologia.com.br with the subject line "Commercial Assistant / Sales". Department * Information technology and services. Compensation: R$2.400,00 – R$2.600,00 per month Benefits: * Dental insurance * Commercial agreements and discounts * Free parking * Life insurance * Meal allowance * Transportation allowance Work location: On-site