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Job Summary: We are seeking an organized and proactive individual to manage incidents and service requests, guide end users, and perform software maintenance, providing customer support and IT management. Key Highlights: 1. Conducive environment for learning and professional growth 2. Focus on diversity, inclusion, and respect 3. Culture of collaboration and knowledge sharing We are **Quality Digital**! Learn more about us: * **Our defining statement** \- We are IT solutions specialists and innovation enthusiasts! * **To infinity and beyond** \- We are *\#borderless*. Our team spans across Brazil and the world. * **Our culture** \- Though remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** An organized and proactive individual. **Your typical day will include:** * Receiving, categorizing, logging, handling, resolving, and, when necessary, escalating incidents / tickets and service requests to another support level; * Logging into the ITSM tool to ensure proper routing to the correct team; * Guiding users on current processes, policies, and procedures; * Updating incident/ticket requesters on progress, providing clarifications, guidance, and information; * Performing software configuration and maintenance. **Requirements and Qualifications** * Proficiency in Windows and Microsoft Office suite; * Basic understanding of computer networking and information security. **Preferred qualifications:** * ITIL certification; * MCITP or MCSE certification. **Working Hours:** * **** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, supporting continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** to keep you and your family’s health in top condition * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program** to encourage regular exercise * **SESC partnership** for diverse cultural and leisure activities * **Partnerships for education**, including language learning, technology training, and online course platforms * **Payroll-deductible loans** with attractive interest rates \+ financial literacy program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and join this ever-growing team?
