Store Associate

Description

Job Summary: Online Customer Service Consultant responsible for managing social media messages, delivering consultative service, and converting digital interest into in-store visits. Key Highlights: 1. Consultative and strategic customer service 2. Social media management and customer relationship building 3. Focus on fashion and consumer behavior Saia Justa Vestidos is a specialty store offering formal dresses, located in Curitiba (PR), recognized for its wide variety of styles and personalized service. With a portfolio of over 500 available dresses, the store caters to diverse styles, occasions, and customer profiles—offering options ranging from classic to modern, across an extensive size range. ✨ With a strong digital presence, the company uses Instagram, WhatsApp, and Facebook as its primary customer contact channels, delivering an agile, approachable, and consultative experience. The goal is to understand each customer’s unique needs and present optimal dress options—converting online interest into a complete in-store experience. Saia Justa Vestidos stands out for its customer-centric approach, attention to detail, and conversion focus—valuing communicative, proactive professionals with a passion for fashion to further strengthen its commercial operations. \- Salesjobs, in partnership with Saia Justa Vestidos, is seeking an Online Customer Service Consultant for on-site work at the store located in Curitiba/PR. The role involves managing a high volume of social media messages; agility, organization, and a commercial mindset are essential. The core function is to understand each customer’s needs, convert digital interest into physical store visits, present suitable options, and deliver consultative service. ✨ Reporting to the General Manager, key responsibilities include: * Managing a high volume of customer interactions via WhatsApp, Instagram, and Facebook. * Understanding customer needs and delivering consultative service. * Ensuring clear, prompt, and courteous written communication throughout all interactions. * Selecting and sending dress photos and videos per customer request. * Presenting available in-stock and in-store options, suggesting outfit combinations and accessories. * Guiding customers through their decision-making journey using commercial arguments. * Maintaining organized workflow and prioritizing incoming requests. **Requirements** * Completed high school education. * Prior experience in customer service or sales is a plus. * Excellent written and verbal communication skills, and confidence in customer interactions. * Proficiency with social media platforms and ability to handle high message volumes efficiently. * Interest in fashion and consumer behavior. * Availability for on-site work in Curitiba/PR during business hours, Monday through Friday. Minimum Education Level: High School (Secondary Education) * Transportation Allowance * Cost-of-living Allowance