Collection Manager

Description

Job Summary: Collection Manager focused on leading call center teams to maximize credit recovery, developing strategies and ensuring legal compliance. Key Highlights: 1. Team management and strategies to optimize credit recovery. 2. An environment that values innovation, diversity, and development. 3. A culture of flexibility and teamwork. ***Who We Are?*** The Bellinati Perez*,* specializes in secured and unsecured credit recovery—both amicable and judicial—with expertise in human, digital, and hybrid negotiation models. Our experience and tradition of over 28 years strengthen our efficiency and reputation, enabling\-us to partner with the country's largest credit assignee institutions. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best in Brazil by GPTW (Great Place To Work). In addition, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is part of our DNA—we continuously seek new technologies to enhance the experience of our clients and employees. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You build your career here. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there are no limits to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—all within a flexible work schedule. **Responsibilities and Duties** ***Your Routine on the BP Team as Collection Manager?*** * Lead collection teams in call centers, focusing on maximizing ethical and efficient credit recovery; * Develop and implement strategies to optimize team performance, ensuring achievement of established goals; * Monitor and analyze performance metrics, proposing continuous improvements to the collection process; * Ensure operational compliance with applicable legal and regulatory requirements for the collection sector; * Collaborate with the legal team to ensure proper handling of judicial collection proceedings; * Train and develop employees, fostering a motivating and collaborative work environment; * Conduct alignment and performance meetings with the team, providing constructive feedback and establishing action plans. **Requirements and Qualifications** ***What Do You Need to Join Us?*** * Bachelor’s degree (completed or in progress) in Business Administration, Law, Business Management, or related fields; * Proven experience managing collection teams, preferably in call center or credit recovery environments; * Knowledge of negotiation and credit recovery techniques; * Ability to analyze performance indicators and manage by results; * Familiarity with team and process management tools; * Postgraduate studies in related fields are a plus; * Proficiency in Excel and collection management systems. **Additional Information** ***Work Model/Location:*** * On-site \| Downtown \- Curitiba / PR ***Our Benefits:*** Fixed Salary; Production Bonus; Meal Voucher of R$31.00 per workday; Transportation Voucher; Career Development Plan; Multi-benefit Card; Life Insurance; SESC Membership; University Partnerships; Corporate University; A relaxing day off—"*Day Off*" on your birthday; "Just dress no code"—be yourself! ***For Your Health:*** Dental Plan; Gympass/Wellhub; Psychological Support; If needed, we have doctors available at our locations. **\#JoinBP** Hi! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our employees—specializes in secured and unsecured credit recovery, both amicable and judicial, operating through human, digital, and hybrid negotiation models. With 29 years of experience and tradition, our efficiency and recognition are reinforced, allowing us to collaborate with the country’s largest credit assignee institutions. We count on a highly qualified team comprising lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than conducting negotiations, we strive to deliver the most comprehensive negotiation experience, ensuring optimal outcomes for both clients and debtors. We’ve created a human-centered journey focused on the best solution for everyone. We’re building history alongside businesses and people committed to revolutionizing the collections market. People ready for a successful professional journey with BP. Here, you can be who YOU ARE! We value diversity and inclusion. We play a developmental role in society—and this is a fundamental pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. \+5,000 employees We have been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate from six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We cultivate leaders and develop people. Our organizational culture is strong, and through our people, we deliver the best results for our company. We Want: People like us Driven by results and unafraid to go beyond Those eager to learn—and also to teach Those who value everyone, without exception. We are Bellinati Perez. Build your career here! ;)