IT Assistant

Description

Job Summary: This role involves providing N1 basic support, helpdesk assistance for system and VPN issues, computer configuration and maintenance, and managing hardware inventory. Key Highlights: 1. Customer focus and commitment to tasks 2. Ability to collaborate in teams and adapt to changes 3. Hardware maintenance and system support **What we expect from you:** * Customer focus; * A mission assigned is a mission accomplished; * Commitment and timeliness; * Owner's mindset; * Leading by example; * Currently enrolled in Systems Analysis and Development, Computer Science, or related fields; * Ability to collaborate with team members and other departments; * Ability to adapt to rapid changes and new demands. **Your day-to-day responsibilities:** * Handle basic N1 support tickets; * Provide helpdesk support for system and VPN issues; configure and maintain computers; * Perform general structural maintenance (e.g., LCD replacement, battery replacement); * Conduct preventive maintenance (e.g., thermal paste replacement, cleaning); * Manage hardware inventory; \- Inventory of leased and purchased machines \- Onboarding of new employees; * Configure equipment and access rights for newly onboarded employees during weekly onboarding sessions. **What we offer:** * Flexible allowance; * Unimed Health Plan; * Life Insurance; * Birthday day off; * Corporate Education; \- Mental and nutritional health support \- Instituto Lagares; \- Exclusive benefits at Apartamentos das Artes \- Pirenópolis; * TotalPass. **Hiring Process Steps:** * Application: You begin your journey with us by completing your registration. Don’t worry—our team will review your profile information and contact you shortly. Good luck! * Interview with People & Management: You’ll speak with our Talent Acquisition & Selection team to get to know each other, ensuring alignment between our principles, beliefs, and ways of working, and what you believe in and seek to experience. * Interview with Leadership: In this stage, we’ll delve deeper into your technical knowledge to assess specific skills and competencies required for this opportunity. * Process feedback: Regardless of the outcome, we’ll share the result with you and align on next steps. **Work Schedule:** Monday to Friday, from 08:00 to 18:00 **Work Model and Location:** On-site \- Goiânia (Setor Bueno) Minimum Education Level: Bachelor’s Degree * Health insurance * Flexible allowance * Life insurance * TotalPass * Birthday day off * Accommodation benefit \- Pirenópolis * Mental and nutritional health support * Corporate education