SENIOR INFORMATION TECHNOLOGY SYSTEMS DEVELOPER

Description

Job Summary: Technical support and assistance in IT, system development, maintenance, and optimization, as well as code-level interventions. Key Highlights: 1. ITIL-compliant three-tier technical support. 2. Design, operate, administer, and maintain IT solutions and tools. 3. Perform code-level interventions (backend and frontend). About the Opportunity SENIOR INFORMATION TECHNOLOGY SYSTEMS DEVELOPER **> Working Hours:** From 07:00 to 12:00 and from 13:00 to 19:00, Monday through Friday (may be redefined by the company or client). **> Work Location Address:** Central District, Goiânia / GO. **> Employment Type:** CLT, fully on-site. **> What We Are Looking For:** **Education:** Bachelor's degree in IT (completed), or a bachelor's degree in any other field combined with a postgraduate degree in IT (360 hours, recognized by MEC); **Computer Skills:** Advanced; **Language:** Portuguese and technical English; **Experience:** 3 (three) years of professional experience. > Key Essential Job Responsibilities (Duties/Tasks): * Service requests will be handled at three tiers, as defined by ITIL. Tier 1 involves remote user support via the communication channels established in this TR. If resolution cannot be achieved at Tier 1, the request may be escalated to Tier 2, which provides either remote or on-site user support. * Occasionally, for incidents affecting multiple users or requiring more specialized intervention, the request may be escalated to Tier 3, managed by specialized IT service and infrastructure teams. * To better serve TRE-GO users and in the interest of the CONTRACTOR, remote or on-site user support staff may receive training on systems developed by the CONTRACTOR to provide more appropriate support. * Design, operate, administer, and maintain the full suite of solutions, tools, and software comprising the CONTRACTOR’s service and application support layer; * Handle incidents, problems, service requests, and changes related to the CONTRACTOR’s service and application support layer; * Perform configurations, modifications, and optimizations within the CONTRACTOR’s service and application support environment; * Perform code-level interventions in system architectures (backend) and user interfaces (frontend); * Execute periodic routines; record, document, guide, clarify doubts, and perform analysis, diagnosis, and resolution of user requests and incidents, including corrective actions; * Maintain the environment up-to-date, adhering to change management guidelines; * Provide on-site support during TRE-GO Plenary Court Sessions for systems used in these events, such as PJE, Videoconferencing, etc.; * Develop and keep updated documentation covering the entire scope of responsibilities. **> NOTE:** CONSULT THE RECRUITER FOR ADDITIONAL TASKS! Required Specific Knowledge, Certifications, and Credentials: * Advanced knowledge of GNU/Linux (Ubuntu), Computer Networks, Computer Architecture, Programming Logic, and Scripting (shell script). * Advanced knowledge of IT governance and management best practices based on ITIL, PMBOK, COBIT frameworks, and Agile methodologies. * Advanced knowledge of Git, Java, PHP, Python, Docker, Oracle, PostgreSQL, Elasticsearch, MariaDB, SOLR, PL/SQL, CSS, HTML, JavaScript. **> What We Offer:** Base Salary: R$ 5,000.00. Meal Allowance: R$ 30.83 per working day (10% PAT deduction); Transportation Voucher (6% deduction); SESC Membership; Life Insurance. **Minimum Educational Requirement:** Bachelor's Degree