Description: Requirements and qualifications: * High school diploma; * Proficiency in Office suite; * Availability for shift work; Schedule 12x36 \- 06:00 to 18:00; * Customer service experience is a plus; * Willingness to take initiative, high energy, innovative mindset, and proactive attitude. Your challenges will be: * Monitor and track trips; * Manage claims related to loss, damage, and incident events; * Handle incoming and outgoing calls from customers, partners, and suppliers for clarification and guidance regarding tracked and/or monitored shipments; * Operate internal systems (SGR, Rastrear 4\.0, SIL). 251126020240600104