Customer Support Representative

Description

Job Summary: Professional for technical support and customer service, performing hardware diagnostics and tracking processes and tickets. Key Highlights: 1. Technical support and customer service 2. Hardware diagnosis and support 3. Process and ticket tracking **Technical Customer Support Representative** **Responsibilities:** * Customer service for process tracking; * Hardware component and product diagnostics; * Ticket creation and tracking; * Issuance and control of invoices in the ERP system; * Support for IT product warranty processes. **INTERMEDIATE/ADVANCED HARDWARE KNOWLEDGE IS MANDATORY.** **Preferred Qualifications:** ✔ Strong communication skills; ✔ Proficiency in reading and writing; ✔ Organizational skills and typing agility; ✔ ERP system knowledge; ✔ Excel knowledge. **Benefits:** * Gympass; * Health insurance; * Parking; * Commuter allowance; * Meal allowance (R$ 27.00 per business day); * Partnerships for courses and university discounts; **This position is also open to persons with disabilities (PCD).** **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM. Employment Type: Full-time CLT Salary: R$2.280,00 per month Benefits: * Medical assistance * Free parking * Meal allowance * Food allowance * Commuter allowance Experience: * Information Technology (Mandatory) Work Location: On-site