IT Support Analyst - Castertech

Description

Job Summary: IT Support Analyst who values People, Technology, continuous learning, and high performance to manage and evolve IT environments, handle challenging projects, and collaborate with multidisciplinary teams. Key Highlights: 1. Opportunity to work with high performance in IT 2. Collaborative work on challenging projects 3. Focus on innovation and evolution of IT environments Do you value **People** and enjoy working with **Technology**? Are you eager for **learning** and wish to join a **High-Performance** team? We have an opportunity for you: **IT Support Analyst**. Let’s work together to **manage and evolve our IT environments**, increasing availability and security. Be aware that **challenging projects** will be constant, and you’ll collaborate with multidisciplinary teams. We seek someone with a holistic perspective and strategic thinking, demonstrating proactivity, ownership, and agility in delivering solutions. Shall we build the future together? **\#YouAtRandoncorp \#WeAreRandoncorp** **Responsibilities and Duties** **Main Activities:** * Contribute to creating manuals and procedures to clarify technical questions and issues; * Be responsible for proactive maintenance—both preventive and corrective—of IT equipment; * Provide customer support via multichannel service (in-person, phone, e\-mail, chat, etc.), ensuring availability of IT solutions; * Ensure adherence to agreed-upon response and resolution timeframes for service requests; * Suggest improvements using new technologies and support third parties in ad-hoc services; * Ensure correct use of productivity tools, complying with Corporate IT Policies and IT Governance processes; * Manage IT assets—including physical (hardware) and informational (software)—collaborating with other departments to analyze and control inventories and configurations, proposing improvements and problem resolutions; * Assist in end-user solution validation, including testing and documentation of IT equipment, systems, and software. **Requirements and Qualifications** **To apply for this opportunity, candidates must meet the following requirements:** * Currently pursuing or having completed a bachelor’s degree; * Proficiency in Windows, Android, and iOS operating systems; * Knowledge and experience in Service Desk and technical support routines; * Strong interpersonal skills; * Proactivity and adaptability; * Resilience, organization, and discipline; **Preferred Qualifications:** * Intermediate English proficiency; * Experience with conference room devices: webcams, audio systems, projectors; * Hands-on experience supporting and/or administering SAP platforms (ECC, HR, TDF, etc.) in medium- to large-scale environments; * Knowledge of network infrastructure, connectivity, and servers; * Understanding of Information Security concepts; * Asset Management and MDM. **Additional Information** Work Shifts: Shift 1 \- 7:12 AM to 5:00 PM Work Modality: On-site. #### **At Randoncorp, we believe the future is built by people. We are a Brazilian conglomerate transporting innovation and technology worldwide. Together, we expand horizons through dedication, ethics, diversity, and sustainability. Thousands of us are building solutions for the future of mobility.** #### **Will you help us build tomorrow?** Global job openings are posted on LinkedIn: https://www.linkedin.com/company/randoncorp/ For information about the Qualify Program or Youth Apprenticeship Program, visit https://digital.randoncorp.com/qualificar If you are a migrant and face difficulties completing our registration, contact your local Migrant Support Service: https://bit.ly/randoncorp\-imigrantes **Still have questions about our selection process?** Contact us at: (54\) 3239\.2015 (Option 02 \- Human Resources)