Job Summary: We are seeking an analytical and communicative talent to work from identifying customer pain points through to the delivery of a digital product, with growth opportunities in the area. Key Highlights: 1. Learn digital product management hands-on, with room to grow. 2. Participate in demand organization and business rule refinement. 3. Act as a mediator between clients and the team, communicating deadlines and priorities. We are a startup focused on positively impacting our customers and Tifluxers. Our purpose is: "We believe every customer service and support professional should spend their time being recognized by their customers for their expertise." And now we want your talent on our team to multiply **Sensational Results!** We are looking for an analytical and communicative talent to complement our Product team. You will be involved from identifying customer pain points all the way to delivery by the engineering team. If you want to learn digital product management hands-on—with room to grow in the field—this could be your opportunity. **WHAT YOU’LL EXPERIENCE DAILY:** * Demand Organization: Triage and prioritize minor improvements and fixes, ensuring the development team focuses on what delivers the most value. * Business Rule Refinement and Questioning: Challenge and validate business rules. You don’t just accept requests—you understand the "why" behind them. * Documentation: Document user stories and specifications so developers have precise inputs for product changes. Report bugs clearly. * Understanding Use Cases: Conduct ongoing validations with different company departments to ensure business rules align with customer use cases. * Voice of the Customer: Speak directly with users to understand real pain points, transforming feedback into product opportunities. * Expectation Management: Act as a mediator between client requests and internal team members, clearly communicating deadlines and priorities. **WHAT WE LOOK FOR IN YOU (AND WE’D LOVE TO FIND!):** * Prioritization techniques. * Organizational and time-management skills to handle multiple demands simultaneously without losing focus. * Critical thinking—you enjoy understanding the “why” behind things and question assumptions when something doesn’t make sense. * Clear and concise communication, both written and verbal—you navigate seamlessly between meetings with developers and conversations with clients. * Ability to ask tough questions and challenge the obvious when necessary. * Genuine curiosity about product, technology, and user behavior. * Basic Excel proficiency. **PREFERRED QUALIFICATIONS:** * Prior experience in support, customer success (CS), or QA at technology companies. * Familiarity with tools such as Notion, Confluence, or similar. * Previous exposure to development teams or agile methodologies. * Knowledge of Incident Management or Support Methodologies (e.g., ITIL), with emphasis on root cause analysis and ticket prioritization. **HOW WE CARE FOR THOSE WHO MAKE EVERYTHING HAPPEN:** * **BENEFITS THAT EMBRACE YOU:** At Tiflux, caring for our people is a top priority! That’s why we offer the **Amil health plan**, ensuring you’re always well and in good health. And to make your routine more practical (and tastier!), we provide a meal or food allowance via the **Caju Credit Card**, with full freedom to use it wherever and however you prefer—because we understand that well-being and quality of life are essential parts of your journey with us. * **PROFESSIONAL DEVELOPMENT:** We support each Tifluxer closely, empowering them to enjoy the journey, become passionate about their work, and together achieve Sensational Results; * **AN INSPIRING ENVIRONMENT:** Light, relaxed, and extremely welcoming—with an eNPS of 96% satisfaction among our Tifluxers—and we’re also certified by **GPTW (Great Place to Work);** * **WE ARE TIFLUXERS:** A united team, passionate about technology and the impact our product creates. We face every challenge with commitment, collaboration—and, of course, enjoying every step of the journey; * **OUR CULTURE:** At Tiflux, our values aren’t just posted on the wall—they’re lived daily and reside in the heart of every Tifluxer sharing this journey with us; * **SMALL GESTURES THAT MAKE A DIFFERENCE:** Fruit Day, Bread Day, and other surprises demonstrating how much we value and care for our team; * **WELL-BEING:** Partnership with SESC, granting our Tifluxers access to physical, cultural, and leisure activities—because caring for mind and body is part of our journey here.