SDR

Description

Job Summary: Responsible for contacting leads, qualifying them according to the CRM strategy, ensuring accurate data entry, forwarding qualified leads to sales, conducting follow-ups, and supporting audit activities. Key Highlights: 1. Lead contact and qualification 2. CRM management and updating 3. Collaboration with the sales team **Main Responsibilities** * Proactively contact leads (via phone, WhatsApp, e-mail, or other designated channels) generated for the contact center, as well as leads from outbound search and re-engagement efforts. * Apply the qualification script based on criteria defined by the CRM strategy. * Ensure accurate data entry and timely updates in the CRM system. * Forward qualified leads to the sales team clearly, assertively, and within established deadlines. * Conduct structured follow-ups when leads express interest but are not ready for immediate purchase. * Meet productivity and quality targets set by leadership (e.g., number of contacts, conversion rate, qualification rate, and search & re-engagement sales performance). * Support lead audit processes and campaign feedback, flagging inconsistencies or improvement opportunities. **Requirements:** * Completed high school education (undergraduate studies in progress are a plus). * Prior experience in customer service, sales, or pre-sales is preferred. * Basic knowledge of CRM systems (Leads2b, RD Station, Salesforce, or similar preferred). * Proficiency in communication tools: WhatsApp Business, e-mail, and Office/Google Workspace suite. * Good typing speed and clear written and verbal communication skills. **Compensation:** Base salary: R$ 2.200,00 + performance-based campaign bonus **Working Hours:** Monday to Friday: 9:00 AM – 6:00 PM Saturday: 9:00 AM – 1:00 PM Employment Type: Full-time, Permanent (CLT) Monthly Salary Range: R$2.200,00 – R$4.000,00 Benefits: * Health insurance * Dental insurance * Commercial partnerships and discounts * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Experience: * Customer Service (Mandatory)