Helpdesk Analyst

Description

Job Summary: Provide technical support to customers by handling requests and resolving issues related to systems and integrations, as well as implementing and configuring systems. Key Highlights: 1. Technical support to customers via WhatsApp, phone, and remote access 2. System implementation and configuration 3. Assistance in configuring POS systems and payment methods Provide technical support to customers via WhatsApp, phone, and remote access, identifying and resolving issues related to systems and integrations; Execute system implementation, including installation, configuration, testing, and validation with customers; Assist in configuring POS systems, payment methods (PIX, credit/debit cards, TEF), printers, and other peripherals; Log support requests, diagnostics, and solutions in the ticketing system, following internal workflows, checklists, and standards; Support customers during the post-implementation period to ensure proper system functionality; Escalate technical requests to the development team when necessary; Provide internal support and collaborate with the sales, implementation, and development teams. **Position:** Helpdesk Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Customer Service / Information Technology **Number of Openings:** 3 **Benefits:** Salary range: R$ 3.250,00; Meal allowance; Transportation allowance; Health insurance; Commission based on established criteria. **Requirements:** Completed or ongoing degree in Information Technology, Information Systems, Systems Analysis and Development, or Computer Networks; Basic to intermediate computer skills; Prior experience in technical support or helpdesk roles; Familiarity with system implementation; Basic knowledge of networking; Technical ability to diagnose issues and execute procedures according to checklists; Willingness to travel. **Preferred Qualifications:** Experience in customer service. Completed or ongoing degree in Information Technology, Information Systems, Systems Analysis and Development, or Computer Networks; Basic to intermediate computer skills; Prior experience in technical support or helpdesk roles; Familiarity with system implementation; Basic knowledge of networking; Technical ability to diagnose issues and execute procedures according to checklists; Willingness to travel. **Preferred Qualifications:** Experience in customer service.