ADMINISTRATIVE ASSISTANT

Description

Job Summary: The Services Assistant supports administrative services, ensuring compliance with internal procedures and standards. Key Highlights: 1. Serve internal and external customers and forward inquiries 2. Support the team in daily administrative tasks 3. Populate and update departmental spreadsheets/systems **Description** Role Mission – Services Assistant: Responsible for supporting administrative services to ensure compliance with procedures, processes, and internal standards within the area of operation. **Responsibilities and Duties** Serve internal and external customers in person, by phone, or virtually, clarifying inquiries or forwarding them to the responsible party; Support the entire team with daily tasks, such as responding to e\-mails, organizing work schedules, and booking meeting rooms; Populate and update departmental spreadsheets/systems according to guidance and information provided by analysts and coordinators; Clarify questions regarding departmental processes and procedures using communication tools (e\-mail, telephone, and others); Manage consultants’ schedules via internal systems, ensuring proper allocation of consultants within their portfolio, with support from the area analyst; Communicate and allocate pre-approved third-party providers already in use within the area, as needed and based on demand; Support the creation of presentations and low-complexity materials using tools such as Google Workspace and PowerPoint, under direct guidance from immediate leadership; Review departmental processes and documents in accordance with established procedures, following guidelines provided by analysts and/or area managers; Support month-end closing activities, including scheduling entries for third parties and in-house consultants, time tracking entries, and exception proposals; Support verification of third-party payments after month-end closing. **Requirements and Qualifications** Education: Currently pursuing an undergraduate degree. Minimum six months of experience in the administrative field.