Description: What you need to have: * Technical or higher education degree in Information Technology, Computer Networks, Information Systems, or related fields. * Availability for travel, when necessary, to support the Group's units. * Knowledge of Windows environments, Active Directory, Microsoft 365, and computer networks (TCP/IP, DNS, VLANs, NATs), with experience providing support for basic infrastructure. * Experience or familiarity with technical support, user assistance (in-person and remote), and incident diagnosis and resolution. * Practical experience or familiarity with virtualization, backup, firewall, VPN, remote access tools, and information security concepts. * Basic knowledge of infrastructure, information security, and backup. * Discretion, ethical conduct, and strong interpersonal skills, with a focus on information security and user support. Who inspires us? Someone who believes in and identifies with our culture: * Enjoys delivering excellent service and is committed to customer satisfaction. * Is proactive and demonstrates a strong sense of responsibility. * Brings ideas, takes initiative, and solves problems creatively. * Has an interest in technology and is always willing to learn. * Adapts easily to change and new challenges. * Is organized and communicates clearly. * Provide technical support to users, both in-person and remotely. * Diagnose and resolve technical incidents and issues in systems, networks, and infrastructure. * Manage access, users, and permissions in Windows, Active Directory, and Microsoft 365 environments. * Support the maintenance and monitoring of IT infrastructure, equipment, and network services. * Record support requests, document procedures, and support continuous improvement of IT processes. And other activities related to the department. 2512260202491936365