Level 1 Technical Support Analyst

Description

Job Summary: A professional for first-level technical support, performing hardware and system problem diagnosis and resolution, with a focus on user support. Key Highlights: 1. First-level technical support 2. Technical problem diagnosis and resolution 3. User guidance and support Provide first-level technical support via telephone and ticketing systems; identify, diagnose, and resolve basic technical issues related to hardware and systems; guide users on correct equipment and system usage; monitor tickets until full resolution; keep customers informed about status, deadlines, and actions taken; validate applied solutions before closing tickets; document support interactions and solutions to contribute to continuous improvement of the knowledge base. **Position:** Level 1 Technical Support Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Technical Services \- Others **Benefits:** Salary: R$ 2\.800,00; Meal allowance; Transportation allowance; Health insurance; **Tools Provided for Role Performance:** notebook and mobile phone. **Requirements:** Completed high school education; Experience in customer service or technical support; Basic technical problem diagnostic ability; Fundamental computer knowledge (Windows, internet, and applications); Basic understanding of networking, hardware, or software. **Preferred Qualifications:** Currently pursuing or having completed a bachelor's degree in Information Technology or related fields. Completed high school education; Experience in customer service or technical support; Basic technical problem diagnostic ability; Fundamental computer knowledge (Windows, internet, and applications); Basic understanding of networking, hardware, or software. **Preferred Qualifications:** Currently pursuing or having completed a bachelor's degree in Information Technology or related fields.