Student Support Assistant

Description

Job Summary: A professional responsible for student engagement and support, assisting with inquiries, tracking requests, and maintaining up-to-date records within the educational domain. Key Highlights: 1. Willingness to learn and grow in the educational field 2. Clear, accurate, and grammatically correct writing 3. Strong communication skills, organization, and responsibility **Job Description:** ---------------------- \- Initial Support and Assistance \- Respond to students via WhatsApp and e\-mail clearly and courteously. \- Assist with questions regarding platform access, payments, certificates, and official statements. \- Log, categorize, and route support tickets according to internal workflows. \- Track requests to final resolution, ensuring timely follow\-up with students. \- Generate certificates and official statements after verifying data accuracy. \- Guide students through their learning pathways and help them understand the academic calendar. \- Maintain updated spreadsheets and records following organizational standards. \- Monitor student pending items, such as: lack of platform access, non\-start or suspension of courses, missing documents (where applicable), unpaid fees or financial regularization issues, recurring questions without student response **Essential Requirements:** ------------------------------ * Clear, accurate, and grammatically correct writing. * Strong communication skills * Organization, attention to detail, and responsibility. * Willingness to learn and grow in the educational field. * Prior experience is not required, but customer service experience is a plus. **Employment Type:** -------------------------- PJ (Individual Entrepreneur) **PCD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Attractive Perks: * Flexible working hours; * 30 days of annual recess; * Extended maternity and paternity leave; * Unlimited pediatric consultations coverage for children; Compensation and Recognition * Structured career development plan; * Year\-end bonus and a dedicated day off; * Longevity award; Health and Well\-being * Gympass membership; * 100% employer\-paid health insurance; * Complimentary accounting and legal advisory services; * Pharmacy and aesthetic clinic partnerships; * 100% reimbursement for public transportation. Development and Organizational Culture * Access to the Tax Strategy Specialist for continuous learning; * Financial support (30%) for training, courses, and degree programs; * Continuous feedback culture. Extras and Perks * Unlimited coffee throughout work hours; * Christmas basket and Easter gift; * Ifood access at any time of day; * Professional photoshoots handled by Studio Save. **Work Location:** ---------------------- SAVE EDUCAÇÃO **Working Hours:** ------------------------ Monday to Friday