**Description** Technical support for thermal printers, including installation, configuration, preventive and corrective maintenance. Support for data collectors (mobile terminals), covering network configuration, embedded operating systems, and integration with corporate systems. Handling of on-site and remote service requests, ensuring registration, tracking, and closure within agreed timeframes (SLA). Diagnosis and resolution of issues related to hardware, software, and local networks (LAN and Wi\-Fi). Installation, configuration, and maintenance of computers, laptops, peripherals, and mobile devices. Assistance in maintaining Windows operating systems and occasionally Android and Linux. Configuration of printers, scanners, and other corporate devices. Support for internal systems and applications used in company operations. Assistance in IT asset management (equipment inventory, ticket control, and technical documentation). User guidance and basic training on the use of systems and equipment. Basic network support (cabling inspection, routers, switches, and access points). Escalation of incidents when necessary to higher-level teams or specialized vendors. **Responsibilities and duties** – Provide technical support to company users. – Perform diagnosis and resolution of issues in systems and software. – Configure devices and computer equipment. – Register service tickets and monitor request progress. – Contribute to the continuous improvement of support processes. **Requirements and qualifications** Minimum Education: Bachelor's degree Portuguese (Advanced – Required), English (Intermediate – Required), Spanish (Basic – Required) Experience between 3 and 5 years