Description
Job Summary:
Technical and Customer Support Representative responsible for process monitoring, hardware diagnostics, ticket management, and warranty support for IT products.
Key Highlights:
1. Opportunity for professionals with experience in technical support and hardware.
2. Essential role of customer service and technical support.
3. Inclusive position, also available for people with disabilities (PCD).
**Technical and Customer Support Representative**
**Responsibilities:**
* Customer service for process monitoring;
* Hardware component and product diagnostics;
* Ticket creation and tracking;
* Issuance and management of invoices in the ERP system;
* Warranty support for IT products.
**Preferred Qualifications:**
✔ Strong communication skills;
✔ Proficiency in reading and writing;
✔ Organizational skills and typing speed;
✔ Hardware knowledge;
✔ ERP system knowledge;
✔ Excel proficiency.
**Benefits:**
* Gympass;
* Health insurance;
* Parking;
* Transportation allowance;
* Meal allowance (R$ 27.00 per business day);
* Partnerships for courses and university discounts;
**Position also open to people with disabilities (PCD).**
**Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM.
Employment Type: Full-time CLT
Salary: R$2,280.00 per month
Benefits:
* Medical assistance
* Free parking
* Meal allowance
* Food allowance
* Transportation allowance
Experience:
* Information Technology (Mandatory)
Work Location: On-site