Technical Support Technician

Description

**Technical Support Technician** -------------------------- **OVERVIEW** Responsible for providing technical support to the company's IT users, ensuring the proper functioning of equipment and systems in use. **MAIN RESPONSIBILITIES** Provide technical support to company users via on-site, remote, or telephone assistance Diagnose and resolve issues related to hardware, software, and networks Perform preventive and corrective maintenance on equipment Install and configure software and operating systems Manage and monitor the company's data backups Assist in training users on new systems and technologies Maintain accurate records of support requests and implemented solutions Collaborate with the IT team on projects and improvements related to the company's technology infrastructure Comply with the company's information security policies and standards **JOB REQUIREMENTS** Technical education in Information Technology-related fields Minimum 1 year of prior experience in technical support **KNOWLEDGE** Operating systems and software used by the company: MySQL, Linux, Windows, Office Computer networks and information security Microcomputer maintenance and assembly Database management Point of Sale (POS) systems Scales **COMPETENCIES** Adaptability Systemic analysis Technological updating Communication; Creativity Dynamism Organization Planning Proactivity Interpersonal relationships Problem solving Decision making Teamwork **BENEFITS** Health insurance plan Dental insurance plan Meal voucher Educational assistance Group life insurance **IMPORTANT CONSIDERATIONS** Availability to work flexible hours, including weekends and holidays, as required